Hr Business Advisor, Bilingual

ADP is hiring an experienced Human Resources Business Advisor to support our HR Outsourcing business. In this position, you will help our external Comprehensive Service clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

Unlock Your Career Potential: Human Resources at ADP. It's at the very core of what we do. Whether it's partnering with our external clients or our internal partners - you work across all HR disciplines to deliver your human capital management expertise in an increasingly competitive global marketplace.

Responsibilities

• Participates in assigned HR projects to increase HR knowledge and experience including but not limited to HR content creation, in depth HR research, and development of HR training.
• Utilizing a proactive, consultative approach, receives and responds to external client inquiries using various technology platforms.
• Responds professionally and timely to client inquiries; Communicates directly with clients via phone, email and/or remote diagnostic tools to resolve issues. This includes investigating, researching, and analyzing client human resource inquiries to best support clients' needs.
• Maintains appropriate records of client contact through the Case Management System ensuring that case notes are professionally written and that they thoroughly and accurately capture full details pertaining to client requests.
• May be requested to support other teams within ADP's HR Centre for Excellence.
• Research information from multiple resources to provide best practice knowledge to clients.
• Adheres to internal policies and procedures in an effort to minimize risk and liability to ADP. Must be able to transition between a wide variety of HR competencies quickly and proficiently.
• Participates in ADP client retention efforts, including helping to identify clients-at-risk.
• Leverages every client touchpoint as an opportunity to create value for the client.
• Provides the client with guidance and best practices in the various areas of human resources, including employee relations, legislation compliance, performance management, recruitment and hiring, rewards and recognition, health and safety, etc.
• Participates in training and development activities to keep current on HR related topics, and system and product enhancements and changes.
• Educates clients on human resources tools, information, and best practices.
• Keeps up-to-date and proficient on a wide variety of Canadian employment laws and regulations at both the provincial and federal levels.
• Performs other related duties as assigned.

Qualifications

Experience, Skills, Academic:

• Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes
• Must be familiar with HR legislations and regulations throughout Canada
• Minimum 3-5 years' experience in Human Resources
• Experience is HR Consulting is an asset
• Must have a positive attitude with a willingness to adapt to meet business requirements
• ADP Product knowledge in WorkforceNow (WFN) is an asset
• Must be fully bilingual in French and English
• Advanced Internet and MS Office Skills (Word/Excel) required

Education

• HR Designation is an asset
• Bachelor's Degree preferred or equivalent in HR experience

About ADP

We power the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of business outsourcing and human capital management solutions world-wide.

ADP is an Equal Opportunity Employer.

Note To Applicants

Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.