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Business Development Manager, Player Support
Company | PTW |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-10-13 |
Posted at | 7 months ago |
Title: Business Development Manager
- Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking
- Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client
- Generating new business / large new logo business with a focus on player/customer support and community management solutions.,.
- Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets
- Act as Key Account Manager for selected customers, managing the relationship with the client, customer review meetings and participating in the communications with the client and handing over to our Client Partnership Management team
- Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc
- Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers
- Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills
- Experience selling customer services, outsourcing services, or adjacent services - ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations
- A network of gaming industry contacts would be valuable
- An organised individual with a passion for gaming
- Must be self-motivated and able to operate in a remote environment whilst traveling when required.
- Knowledge of Player/Customer Support Management either within business development, account management or operations with a large network of Player Support contacts in the gaming industry
- Must have dedicated workspace if working from home
- Ability to forecast opportunities, be self-motivated, organised, with a passion for gaming
- Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools.
- Refined communication skills across all communication channels with the proven ability to work largely unaided in detecting, qualifying, and closing new business
- Effective time management and must be comfortable working at senior executive contact levels
- Proven track record of exceeding targets through building strong client relationships or significant experience of selecting and managing outsourced vendors in the games industry, or alternatively fintech, new gen technologies, or social media sectors
- Excellent OTE with % based commission package
- Dynamic and entrepreneurial culture
- The opportunity to work with video games pioneers creating cutting edge interactive entertainment
- Group pension scheme and death in service benefit
- Working with people creating cutting edge interactive entertainment
- Video games focused environment
- Highly Attractive and competitive basic salary with personal incentive plan
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