Manager, Customer Business Development (Quebec)

Under the guidance of the Director, this position will be responsible for the development, co-ordination and implementation of the overall Customer Business Plan for Regional Customers. The position requires a solid understanding of Customer & People management, to build and foster an integrated Revlon/Customer Go-to-Market Strategy. This position will liaise with various levels of both the Revlon organization and within the Customer’s structure to ensure excellence in execution at the Head office and Store level.
Major Duties

• Leads, develops, and facilitates internal and external relationships in support of the business objectives.
• Forecast New/RB PPK’s to determine the “right” amount of inventory is sent to each store
• Develop and facilitate various presentations for the Customer and/or internally, in support of business objectives.
• Develops and implements business building strategic plans to capitalize on opportunities and mitigate risks
• Integrates Revlon’s corporate strategy with Customer’s go-to-market strategy
• Develops, implements and monitors Customer’s Joint Business Plan (JBP) for integration into the overall account business plan
• Responsible for creation of activity grids, consolidating flyer and promotional events specific to each brand to facilitate planning and tracking of results against forecast.
• Responsible for administration of the Market Development Fund (MDF) to ensure account profitability.
• Tracks actual investment vs. plan to ensure budget adherence
• Collaborates with Finance team to effectively manage the account’s Profit & Loss Statement through returns analysis and efficient use of the MDF.
• Develops and implements business building strategic plans to capitalize on opportunities and mitigate risks
• In conjunction with the Demand Planning team, maintains up to date Shipment forecast
• Mitigates Returns risk:
• Tracks and analyzes results to determine progress against plan and identify gaps and opportunities
• Negotiates with Customer to drive mutually profitable growth
• Analyzes program results to determine appropriate go-forward strategies
• Works with Revlon Marketing and Customer Buyer to create and execute customer specific program opportunities
• Weekly communication to account of results and gap closing actions.
• Implement markdowns where there is a financial benefit
• Analyzes payback on incremental investment required
• Processing of invoices on an on-going and timely basis
• Determines financial needs based on business plans
• Work with Demand Planning Team to Manage timely shut off pertaining to discontinued sku’s based on Customer inventory
• Create and maintain weekly activity plans for flyer and display
• Gains authorization for investment
• Utilizes strong customer focus to understand key drivers of business and action Customer needs
• Pro-actively works with all internal and external contacts to achieve business goals
• Continues to review planogram productivity and opportunities for Space Gains
• Responsible for inputs related to up-to-date forecasts within Anaplan, JDA, along with maintaining Revlon’s Sales LE to track and plan account progress.
• Collects business, point of sale, and market trend data and analyzes to determine new business opportunities
• Identifies opportunities and risks to plan and report out in Demand Feeder Meetings
• Creates “Close the Gap” plans where required

Experience

• Bachelor’s Degree or equivalent in Commerce or Business Administration with 3-5 years account management experience or an equivalent combination of education, training, and experience.

Knowledge, Skills, & Abilities

• Persuasive, interpersonal & oral and written communication skills
• Demonstrated ability to be proactive and anticipate job requirements; takes ownership to resolve issues
• Able to deliver clear, concise, and consistent messages both up, down and across the organization
• Bilingual in English and French (preferred)
• Creative, out of the box, dynamic and forward-thinking individual with a demonstrated drive and passion
• Knowledge of A.C. Nielsen services (NielsenIQ Discover), data trends interpretation, Retailer POS data and Retailer systems
• Proven ability to plan while juggling multiple priorities with a proven ability to set goals and prioritize among many important projects to meet deadlines
• Proven presentation skills
• Ability to work independently, make decisions where appropriate and meet predetermined and unexpected deadlines
• Strong customer focus, with the ability to understand key business drivers
• Strong drive for accuracy and flawless execution; high level of attention to detail and accuracy, and process orientation
• Advanced negotiation and communication skills
• Ability to influence collaborative relationships through solid selling skills
• Sound strategic thinking, effective planning, and execution skills with strong analytical capabilities
• High Proficiency in Microsoft Office (Excel, Word & PowerPoint)
• Proven ability to work effectively in a team environment with multi-functional stakeholders and illustrate excellent interpersonal skills
• Is self-motivated and exhibits business maturity, drive and passion in a fast-paced environment
• Knowledge of Cosmetics, Consumer packaged goods, or other related industry

Education

• MBA or equivalent graduate degree in business or related area desirable
• Undergraduate degree or equivalent in business, or related field required.