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Player Support Specialist Jobs

Business Development Manager, Player Support
By PTW At Canada
Generating new business / large new logo business with a focus on player/customer support and community management solutions.,.
Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills
Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools.
Effective time management and must be comfortable working at senior executive contact levels
Must be self-motivated and able to operate in a remote environment whilst traveling when required.
Must have dedicated workspace if working from home
Senior/Business Development Manager | Player Support
By PTW At Canada
Generating new business / large new logo business across the USA or Canada focussing on player/customer support and community management solutions
Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools
Effective time management and must be comfortable working at senior executive contact levels
Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills
Must be self-motivated and able to operate in a remote environment whilst traveling when required
Must have dedicated workspace if working from home
Senior Specialist, Player Health Integration (Bclc)
By BCJobs At Vancouver, British Columbia, Canada
Exceptional time management and multi-tasking skills
An equivalent combination of education and experience may be considered.
BCLC values work life balance and offers remote work options for its employees.
4 to 6 years recent, related progressive experience;
Sound knowledge of principles, concepts, practices, and techniques in the areas of research, prevention, marketing, communications, and social responsibility
Proven ability to manage large scale projects and program developments
Player Jobs
By Cineplex At Calgary, Alberta, Canada
A minimum of 3-5 years of experience working in related field.
Experience with gaming equipment repairs
Experience in diagnosing and using preventative measures for gaming equipment.
Thorough knowledge of gaming equipment principles, equipment operation.
Perform additional job duties as requested.
Responsibilities will include, but are not limited to, the following:
Player Support Specialist Jobs
By Big Viking Games At London, Ontario, Canada
1+ years of Salesforce or Zendesk experience on a User Level, with preference given to Administration Level Users
Excellent written and oral communication skills, along with the ability to deliver information in an empathetic and concise manner
Experience moderating forum discussion boards strongly preferred
Experience in an online gaming environment an advantage
Previous experience in tech support and/or troubleshooting
Comprehensive benefits package (health, dental, and vision), including generous time-off policies

Are you passionate about helping others? Do you have a knack for problem solving? We are looking for a Player Support Specialist to join our team and provide exceptional customer service to our players. If you are an enthusiastic individual with excellent communication skills, we want to hear from you!

Overview:

Player Support Specialists are responsible for providing customer service and technical support to players of video games. They help players with technical issues, answer questions, and provide guidance on game play. Player Support Specialists must have excellent customer service skills, be knowledgeable about video games, and be able to troubleshoot technical issues.

How To Become an Player Support Specialist:

To become a Player Support Specialist, you will need to have a high school diploma or equivalent. You should also have experience playing video games and be knowledgeable about the different types of games. Additionally, you should have excellent customer service skills and be able to troubleshoot technical issues.

Player Support Specialist Skills:

• Excellent customer service skills
• Knowledge of video games
• Troubleshooting technical issues
• Ability to provide guidance on game play
• Ability to work independently and as part of a team
• Strong written and verbal communication skills
• Ability to multitask and prioritize tasks

What is Player Support Specialist Knowledge?

• Knowledge of video game platforms and systems
• Knowledge of gaming industry trends
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
• Knowledge of gaming software and hardware
• Knowledge of game mechanics

What is Player Support Specialist Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot technical issues related to video games
• Provide guidance on game play
• Assist customers with account setup and management
• Monitor customer feedback and provide feedback to game developers
• Assist with game testing and bug reporting
• Update customer records and maintain customer databases

What is Player Support Specialist Experience?

• Previous experience in customer service
• Previous experience playing video games
• Previous experience troubleshooting technical issues
• Previous experience working in the gaming industry

What is Player Support Specialist Qualifications?

• High school diploma or equivalent
• Excellent customer service skills
• Knowledge of video games
• Ability to troubleshoot technical issues
• Ability to provide guidance on game play
• Strong written and verbal communication skills

Player Support Specialist Education:

• High school diploma or equivalent
• Bachelor’s degree in computer science, information technology, or a related field
• Certification in customer service or gaming industry
What tools help Player Support Specialist work better?
• Customer service software
• Knowledge base software
• Video game consoles
• Video game controllers
• Video game testing software
• Video game development software
Good tips to help Player Support Specialist do more effectively?
• Stay up to date on the latest gaming industry trends.
• Develop a strong understanding of the games you are supporting.
• Be patient and understanding when dealing with customers.
• Listen carefully to customer inquiries and provide accurate solutions.
• Follow up with customers to ensure their issues have been resolved.
• Document customer inquiries and solutions for future reference.
Common Player Support Specialist interview questions?
• What experience do you have in customer service?
• What experience do you have playing video games?
• How familiar are you with gaming industry trends?
• What troubleshooting techniques do you use to solve technical issues?
• How do you handle customer complaints?
• What do you think makes a successful Player Support Specialist?