Player Community Lead Jobs

Who We Are
At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and background impact the games we make.
We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we’ll be making as well as the overall direction of the company. If you’re passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.
Overview
The Community Development Team is looking for a Player Community Lead to join our team. In this role, you will work closely with the Head of Player Community and our Player Community team to be deeply embedded within our game team and player community while acting as the connective tissue between stakeholders. You will be able to contribute to developing our community engagement strategies, sentiment analysis and reporting, creating meaningful feedback loops, and foster a healthy and connected community where our players feel membership and belonging.
About The Role

• Create and oversee data-driven feedback loops that are both qualitative and quantitative between game and cross-functional teams ensuring community is considered and represented.
• Partner with Community Platforms team to develop engaging community-focused campaigns that show authentic connection and understanding of our player base.
• Share learnings with the broader organization and contribute to our community strategy's overall development and involvement in the Fortis portfolio of games.
• Act as a core game team member and provide community perspective throughout every phase of the game development process.
• Identify unique and meaningful community connection opportunities for our teams to develop strong connections within our player base.
• Help build, lead, and nurture the growth of the Player Community team.
• Work directly with community leaders, content creators, and the community as a whole to make sure the voice of our players is represented.
• Align with Player Support team to generate a 360 view of our players' issues and concerns while providing proactive solutions and applying key learnings.
• Own real-time sentiment analysis and reporting to keep our teams in the know of our community.

What You’ll Achieve

• Stay up-to-date with industry trends and best practices in community and social media management, and apply them to our strategies and initiatives.
• Engage with the community by responding to inquiries, feedback, and comments across social media channels, fostering a positive and supportive environment.
• Monitor community discussions and sentiment, providing insights and feedback to improve community engagement strategies.
• Assist in creating and managing community campaigns and initiatives to foster player engagement, retention, and growth.
• Assist in building and maintaining our feedback loops and sentiment reporting that is shared with our game teams along with the company as a whole.
• Support channel specialists' recruitment and onboarding process once the team expands, providing guidance and mentorship.
• Collaborate with external partners, such as influencers and content creators, to amplify our community reach and engagement.
• Collaborate with internal teams, including game developers, marketing, and creative, to ensure community perspective and authenticity.
• Help develop and implement community management best practices by identifying key community members, encouraging healthy relationships between the community and Fortis, and help define what community membership looks like for Fortis.

What You’ll Need To Be Successful

• You should be educated on the latest trends and strongly understand how they relate to our current and future projects.
• Team player with excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• A holistic view of organizational best practices around communication, transparency, and culture – particularly as they apply to community engagement and disciplines.
• Desire to come to the table with solutions and proactive feedback in the spirit of collaboration supporting the player community.
• Familiarity with various social media platforms and community channels, including Sprout Social, Discord, Reddit, Facebook, Instagram, Twitter, TikTok, Twitch, and YouTube.
• Flexibility and adaptability to work in a dynamic and fast-paced environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and projects simultaneously.
• A gamer at heart, someone who can assimilate into gaming communities and has a true passion for the games they help create.
• Proficient in sentiment reporting and implementation of learnings to provide real-time feedback and solutions.
• Ability to have successful and productive conversations about game direction, community requests, and business goals and find the balance between conflicting opinions.
• A willingness to experiment and craft new means of connecting our external communities with internal development teams to foster strong relationships.
• A deep understanding of the relationship between the studio and game communities and the connections that drive those relationships.
• A natural curiosity and eagerness to learn are essential to our ability to stay ahead of the market, and we value this over years of experience.
• A finger on the pulse of the Fortis and greater gaming community, surfacing trends, industry shifts, and community members representing who we are, what we care about, and what our company should know.
• Ability to communicate platform strategies to persuade senior leaders, community leads, and development leads of their value and efficacy.
• Ability to think creatively and contribute innovative ideas for community engagement and content creation.

Why join us
There are many reasons to join us, but here are a few:

• We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community
• We're not just about making Games Where You Belong. We're also about building communities where our people belong. That's why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth.
• Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming

Fortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.