Senior Agent – Player Support Jobs

Generating new business / large new logo business with a focus on player/customer support and community management solutions.,.

Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills

Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools.

Effective time management and must be comfortable working at senior executive contact levels

Must be self-motivated and able to operate in a remote environment whilst traveling when required.

Must have dedicated workspace if working from home

Generating new business / large new logo business across the USA or Canada focussing on player/customer support and community management solutions

Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools

Effective time management and must be comfortable working at senior executive contact levels

Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills

Must be self-motivated and able to operate in a remote environment whilst traveling when required

Must have dedicated workspace if working from home

Exceptional time management and multi-tasking skills

An equivalent combination of education and experience may be considered.

BCLC values work life balance and offers remote work options for its employees.

4 to 6 years recent, related progressive experience;

Sound knowledge of principles, concepts, practices, and techniques in the areas of research, prevention, marketing, communications, and social responsibility

Proven ability to manage large scale projects and program developments

A minimum of 3-5 years of experience working in related field.

Experience with gaming equipment repairs

Experience in diagnosing and using preventative measures for gaming equipment.

Thorough knowledge of gaming equipment principles, equipment operation.

Perform additional job duties as requested.

Responsibilities will include, but are not limited to, the following:

1+ years of Salesforce or Zendesk experience on a User Level, with preference given to Administration Level Users

Excellent written and oral communication skills, along with the ability to deliver information in an empathetic and concise manner

Experience moderating forum discussion boards strongly preferred

Experience in an online gaming environment an advantage

Previous experience in tech support and/or troubleshooting

Comprehensive benefits package (health, dental, and vision), including generous time-off policies

Computer skills required, knowledge of Microsoft, Access and Excel.

Full benefits package for full-time employees

Manages booking procedures for concerts/hotel/premium events.

Opens and maintains new player accounts, player profiles, issue players cards for patrons, educate players on benefits of Player Passport card.

Previous customer service experience is preferred.

Exciting, supportive and fun work environment

Manage and create internal documentation for game and support-related processes

2 - 4 years of experience providing exceptional customer service

Technical troubleshooting skills as they relate to PC gaming and hardware

Deep knowledge of at least one support platform, with bonus points for Zendesk

An understanding of Customer Service KPIs as they relate to improving the player support experience

Serve as a point of escalation to address sensitive player inquiries while researching, responding to, and resolving escalated player support issues