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Player Services Coordinator Jobs
Company | Gateway Casinos and Entertainment Limited |
Address | Rama, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | Food and Beverage Services,Gambling Facilities and Casinos,Hospitality |
Expires | 2023-07-13 |
Posted at | 11 months ago |
Description
- Development and training opportunities
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Exciting, supportive and fun work environment
- Retirement savings plan
- Full benefits package for full-time employees
- Work box office for ticket sales and complementary redemption as required.
- Screens player ratings to provide information on complimentaries to players.
- Handles customer concerns or complaints for immediate solution.
- Manages booking procedures for concerts/hotel/premium events.
- Provides for superior customer service and promotes excellent employee relations with co-worker.
- May be required to greet buses and give presentations to tour and travel groups.
- Performs inventory control of all promotional materials.
- Promotes outstanding guest relations. Handles all inbound/outbound calls with the Player Services Call Centre.
- Opens and maintains new player accounts, player profiles, issue players cards for patrons, educate players on benefits of Player Passport card.
- Able to organize and prioritize.
- Available to work all shifts, including overnight or swing.
- Previous customer service experience is preferred.
- Computer skills required, knowledge of Microsoft, Access and Excel.
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