Technical Operations Coordinator Jobs

The Technical Operations Coordinator (TOC) provides support to the Technical Training and Technical Service Support activities within National Service Operations (NSO) at Ford of Canada.

Responsibilities

• Support the Professional Technician System (PTS) and Service Support web sites
• Coordinate Dealer bulletins including the translation requests
• Manage the [email protected] Inbox and Technician and Dealer Message Boards
• Administer and maintain the Edit Deferral process
• Provide assistance to Dealers and field staff on technical training related inquiries
• Create/distribute all Monthly Reports (Master Certificate Attainment, MyRewards, Fixed Right First Time (FRFT), Quick Lane Certification, STARS Specialty Training Report, Tech Masters Certification, NSO Budgets)
• Prepare/submit purchase requests, coordinate the acquisition of new tools/equipment for training centres, FSE’s, and Automotive Student Service Educational Training (ASSET) program.
• Manage French translation process for technical training courses
• Support the Service Training Instructors (STIs)/Field Service Engineers (FSEs) and Dealers with the Technician and Shop Competency programs
• Review monthly/annual budget review and resolves discrepancies
• Maintain the Records Retention Program and SOX related programs
• Maintain Tech Training SharePoint sites

Service Support activities

• Coordinate/host weekly Field Service Engineer (FSE) support meetings
• Support the Service Repair Process
• Create weekly Vehicle Off Road (VOR) Report
• Support Rotunda Dealer tool & equipment program, including EV Dealer purchase activity
• Create/distribute all Monthly Reports (Fixed Right First Time (FRFT) High Impact Report, Year to Date Technical Assist Request (YTD TAR) Report, Global Concern Reporting (GCR) Report, Training Schedule, Rotunda sales
• Create & dispatch Technical Field Operations Assignment Management System tasks (TFOAMS) for each Technical Assistance Request opened
• Monitor Dealer Change Notices (DCN) for monthly reporting
• Update the Daily Technical Assistance Request (TAR) tracking matrix, monitor FSE TAR comments & TAR Closure Reports for accuracy & completeness

Qualifications

BASIC QUALIFICATIONS:

• Ability to set schedules; manage time and multiple priorities
• Ability to make independent decisions
• Proficient computer skills
• Strong communication and organizational skills, Strong organizational skills / Attention to details (must be self-starter)
• Proficient in Office365 (Word, Excel, PowerPoint)
• Excellent organizational skills and experience in multi-tasking
• Automotive Technical degree or certification

PREFERRED QUALIFICATIONS:

• Field Experience / Familiarity with dealership service operations and environment
• Proven experience in managing high impact customer satisfaction projects
• Bilingual (French) is beneficial

Leadership Behaviours:

• ‘High-energy’, persistent self-starter with the ability to proactively take responsibility for key program
• Ability to build strong relationships with different internal stakeholders

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited does not sponsor work permit applications.