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Company | City of Brampton |
Address | Brampton, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Government Administration |
Expires | 2023-07-21 |
Posted at | 10 months ago |
- Maintain the deployment management system (Microsoft SCCM or Crestron Fusion) for all new and existing drivers to all new and existing hardware currently in the Corporation.
- Create, update, and provide documentation of the technology configuration and share the information by distributing to the support teams.
- Performs other similar and related duties as assigned.
- Responsible in the review, prioritization, and assignment of call tickets to the appropriate 2nd and 3rd level technical support staff.
- Assist with testing, packaging applications, software updates and fixes for deployment to computers enterprise wide. Responsible for determining strategies for the distribution of these items.
- Provide technical direction, advice and guidance to the Technology Specialists and other IT staff in the functional aspects of hardware and software solutions. This includes troubleshooting, analysis, and resolutions procedures.
- Assist in the administration and support of core IT systems.
- Responsible for the acquisition and lifecycle management of productivity tools to be used enterprise wide.
- Act as a project team member for projects of a technical nature which include researching, evaluating, testing, making recommendations, planning, and assisting in the implementation, deployment and support of new and existing hardware and software solutions.
- Information Technology Infrastructure Library (ITIL) Foundation Certification is an asset.
- Over four (4) years, up to and including eight (8) years of progressive experience in a technical support environment.
- Comprehensive knowledge of support procedures in a technical environment, including automated call logging and issue troubleshooting, analysis and resolution processes.
- Various tests and/or exams may be administered as part of the selection criteria.
- Ability to work independently or as part of a team an asset.
- High School (Grade 12) graduation plus an additional program of over two and up to three years or equivalent in Computer Sciences / Engineering Technology or related discipline.
- In-depth knowledge and technical support experience in: client-server software and/or browser based solutions; computer and/or audio visual hardware; Crestron systems, Microsoft Windows OS; Citrix ; Apple Mac OS; Microsoft System Centre; Microsoft Office and TCP/IP, Mobile device management; Microsoft Intune; Telephone Expense Management (TEM) systems administration; Apple iPad/iPhone IOS and devices; Android Tablet and Phone devices an asset.
- Valid Ontario G driver’s license.
- Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service an asset.
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