Register
Recruit Create CV

Technical Services Analyst Jobs

Technical Services Support Analyst
By York University At Toronto, Ontario, Canada
This education equivalency is in addition to the experiential requirements outlined below.
Experience in an educational environment is preferred.
This is a Full-time Temporary Contract to November 15, 2024.
To be considered for this opportunity, you will bring the following:
Technical Services Analyst Ii
By Rheem Manufacturing At Burnaby, British Columbia, Canada
Experience in presenting information to groups, directors, or top management
Strong organizational and time management skills to manage multiple assignments at one time
Provide tier 1-2 administrative and technical support for Customer Experience solutions- CcaaS, CRM, Knowledge Base.
Prepare management reports and metrics as required.
Bachelor’s Degree in Information Systems, Information Technology, Computer Engineering OR related field, or equivalent experience (minimum 3 years)
3+ years of experience in IT Technical Support, Network Administration, and/or engineering related fields
Analyst - Field Technical Services (3 Yrs)
By Ronin Group Services (a division of Ronin Way Inc.) At Victoria, British Columbia, Canada
5 years of experience as a Technical Support analyst for Windows desktop environment
5 years experience supporting Active Directory and Group Policies
Experience creating, maintaining and deploying desktop images
Location: Victoria, BC (potential for some remote work)
Building, maintaining and providing support for Windows desktop environments
Maintaining and supporting Active Directory, Group Policy and DFS Desktop structures]
Technical Services Analyst Jobs
By Energy Jobline At Calgary, Alberta, Canada

Job Title: Technical Services Analyst Department: IT Infrastructure Location: Calgary, AB Employee Type: Permanent Travel: 0% (time away from home) Safety Sensitive: No Full-time presence in Calgary ...

Manager, Technical Services Jobs
By COPELAND At Brantford, Ontario, Canada
Excellent leadership and people management skills, with the ability to inspire and motivate a team
Strong customer relationship management and communication skills.
Required Education, Experiences & Skills
Preferred Education, Experiences & Skills
Collaborate with cross-functional teams, such as sales and project management, to ensure seamless delivery of services and alignment with client objectives.
Oversee the end-to-end service delivery process, from requirements gathering to deployment and ongoing support.
Technical Analyst Jobs
By City of Brampton At Brampton, Ontario, Canada
Responsible for the acquisition and lifecycle management of productivity tools to be used enterprise wide.
Over four (4) years, up to and including eight (8) years of progressive experience in a technical support environment.
Information Technology Infrastructure Library (ITIL) Foundation Certification is an asset.
Comprehensive knowledge of support procedures in a technical environment, including automated call logging and issue troubleshooting, analysis and resolution processes.
Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service an asset.
Responsible in the review, prioritization, and assignment of call tickets to the appropriate 2nd and 3rd level technical support staff.
Technical Analyst Jobs
By vTech Solution Inc At Calgary, Alberta, Canada
• University graduation in business, management or a related discipline and 4-yr Technical Business Analyst (BA) experience;
• 2-yr diploma in business, management or a related discipline and 6-yr BA experience;
• 1-yr certificate in business, management or a related discipline and 7-yr BA experience;
D2 - Experience in facilitating meetings and communicating with senior management and project stakeholders.
D6 - Experience with IT service management, IT service management applications, IT application development and maintenance projects.
• Managed Remote Access (MRA) Contract Project (Estimated End Date: 12/31/2023)
Technical Analyst Jobs
By Microserve At Canada
1) • University graduation in business, management or a related discipline and 2-yr Technical Analyst experience;
• 2-yr diploma in business, management or a related discipline and 4-yr Technical Analyst experience;
• 1-yr certificate in business, management or a related discipline and 5-yr Technical Analyst experience;
4) Experience developing tender requirements for Audio Visual projects - 3 years
Responsible for taking business requirements and translating them into technical requirements and solutions.
• Create business requirements, functional specifications and technical requirements.
Technical Analyst Jobs
By Scotiabank At Toronto, Ontario, Canada
Work with Scotiabank infrastructure teams to maintain and support infrastructure and services under management
Ensuring business specifications/requirements documentation is accurately prepared and comprehensive to support sizing/development efforts and as input to various project documentation.
Defining of business requirements, processes, and preparation of business case proposals
You have experience in Unit Testing, such as familiarity with JUnit/Jest, Mockito/Mocha etc.
You are passionate about open-source technologies or have evident experience with library contribution or developing shared components.
You have competency to lead team members with differing opinions and levels of experience.
Analyst, Custody Services Jobs
By CIBC Mellon At Toronto, Ontario, Canada
Day to day service contact for Top Tier Client’s and Investment Managers and act as subject matter expert on complex issues.
Assist with quarterly calls to Clients or Investment Managers.
Successful completion of post-secondary program with focus on business, finance or accounting
Excellent knowledge of Excel, Word, PowerPoint
Detail oriented with good analytical and problem solving skills
Excellent verbal and written communication skills
Technical Analyst Jobs
By TalentWorld At Windsor, Ontario, Canada
Over 3+ years of experience in technical analysis and project management
Experience in VMware, mobile device management systems, file systems, SAP BASIS, backup systems, and distributed computing support
Excellent project management skills with a focus on information systems and infrastructure
Administering security standards and change management procedures
Proficient in Active Directory and mobile device management at the administration level
Analyzing user requirements and automating/improving existing systems
Technical Services Specialist Jobs
By Insight Global At Toronto, Ontario, Canada
Experience with energy management and/or energy consulting is considered an asset
5+ years of experience in a related role - mechanical engineering, submetering, energy consulting etc
Experience working with clients, giving presentations, and effectively communicating solutions to drive projects, implementation and execution
Experience with the submetering industry is considered an asset
Experience in any of the following
Engineering Degree from a 4-5 year program at a recognized University
Software Business Analyst (Technical Services Team)
By servicePath At Ontario, Canada
IT Business Analysts need strong analytical skills to create reports and offer recommendations.
Understanding of CRM / CPQ / Sales Management business systems
Previous experience (min 5-7 years) as a Software Business Analyst or related role in B2B software industry
Excellent communication skills with a strong customer focus
Understanding stakeholder needs, and be able to articulate these needs in requirements that our agile software development team can deliver.
The ability to manage multiple projects from beginning to completion is important for all IT Business Analysts.
Manager, Technical Services Jobs
By MongoDB At Vancouver, British Columbia, Canada
Experience developing KPI’s viewable in management dashboards and scorecards using analytical tools like Tableau.
Is comfortable engaging in hiring decisions, performance management, translating company and the organization’s goals down to team and individual levels
Increasing case-deflection numbers by contributing to knowledge-base, distributing knowledge to peers and the general MongoDB community
Ability to lead-by-example with strong diagnostic and troubleshooting skills
Born-in-the-cloud SaaS experience. IaaS or PaaS highly desirable.
Have formed relationships with escalation managers, CSMs, sales, field and engineering stakeholders
Technical Services Specialist Jobs
By Catalent Pharma Solutions At Strathroy-Caradoc, Ontario, Canada
Experience in study design, execution, and reporting an asset
Experience working in a manufacturing, pharmaceutical and/or GMP facility an asset
Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance).
Catalent offers rewarding opportunities to further your career!
Represent department on a technical basis for assigned projects at local meetings.
Prepare and execute process validation protocols, process validation reports, study protocols and reports as appropriate.
Rightfax Technical Analyst Jobs
By Coreio Inc. At Greater Toronto Area, Canada
Strong organizational, project management and time management capabilities.
Expert experience with RightFax software and solutions
Proven experience in supporting end-to-end eFax solutions
Hands on technical experience with Windows Operating Systems and core Window Server components such as IIS and Active Directory.
Experience in effective SQL and PowerShell coding to deliver and support automation.
Demonstrated ability in writing technical specification and documentation and good oral communication skills.
Technical Analyst Jobs
By vTech Solution Inc At Alberta, Canada
D2 - Experience in facilitating meetings and communicating with senior management and project stakeholders. 3.0 years required
Perform project management, business and technical analysis and systems design in delivering complex software solutions spanning n-tier development environments.
Additional responsibilities as required by the Project Manager for a Business Analyst or Lead Technical Analyst role.
M3 - Experience as a business analyst translating business requirements into detailed requirements in an enterprise environment. 3.0 years required
M4 - Experience in developing business requirements documentation. 3.0 years required
D5 - Experience working on projects with changing priorities, timelines, or requirements. - 3.0 years required
Director, Technical Services Jobs
By Atlantic Packaging Products Ltd. At Scarborough Station, Ontario, Canada
Lead and manage the delivery of new technology and solutions. Accountable for on-time, budget, and quality of releases.
10+ years’ experience with software development, IT operations, and/or DevOps.
Experience with leading and managing multidisciplinary full stack development and QA teams.
Experience with Agile/Scrum development methodology and DevOps continuous deployment.
Solid understanding and experience working with high availability, high performance, multi-data center systems and hybrid cloud environments.
Solid understanding and experience with code/repo/CI/CD/monitoring/alerting tools.

Are you looking for an opportunity to use your technical skills to make a difference? We are looking for a Technical Services Analyst to join our team and help us provide exceptional customer service. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical support and guidance. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview:

A Technical Services Analyst is responsible for providing technical support to customers and internal staff. They analyze customer needs, troubleshoot technical issues, and provide solutions. They also provide training and support to customers and internal staff on the use of software and hardware.

How To Become an Technical Services Analyst:

To become a Technical Services Analyst, you will need to have a bachelor’s degree in computer science, information technology, or a related field. Additionally, you should have experience in customer service, technical support, and troubleshooting.

Technical Services Analyst Skills:

• Technical knowledge
• Troubleshooting
• Problem-solving
• Communication
• Customer service
• Interpersonal skills
• Time management
• Analytical skills

What is Technical Services Analyst Knowledge?

• Operating systems
• Networking
• Software applications
• Hardware components
• Database management
• Security protocols
• Troubleshooting techniques

What is Technical Services Analyst Responsibilities?

• Respond to customer inquiries
• Troubleshoot technical issues
• Provide technical support
• Install and configure software and hardware
• Train customers and internal staff
• Monitor system performance
• Develop and maintain documentation
• Research and recommend solutions

What is Technical Services Analyst Experience?

• Previous experience in customer service or technical support
• Experience with software and hardware installation and configuration
• Experience with troubleshooting and problem-solving
• Experience with network and security protocols

What is Technical Services Analyst Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in relevant technologies
• Knowledge of operating systems, networking, and software applications

Technical Services Analyst Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in relevant technologies
What tools help Technical Services Analyst work better?
• Remote access software
• Network monitoring tools
• Database management tools
• Help desk software
• Documentation software
Good tips to help Technical Services Analyst do more effectively?
• Stay up to date with the latest technologies
• Develop strong communication and customer service skills
• Develop problem-solving and analytical skills
• Utilize remote access software to provide support
• Develop documentation and training materials
Common Technical Services Analyst interview questions?
• What experience do you have in customer service and technical support?
• What operating systems and software applications are you familiar with?
• How do you troubleshoot technical issues?
• What techniques do you use to provide customer support?
• How do you stay up to date with the latest technologies?