Technical Services Support Analyst

York is a leading international teaching and research university, and a driving force for positive change. Empowered by a welcoming and diverse community with a uniquely global perspective, we are preparing our students for their long-term careers and personal success. Together, we can make things right for our communities, our planet and our future.

This is a Full-time Temporary Contract to November 15, 2024.

The Technical Services Support Analyst role provides classroom, event, device, and application technical support for the Schulich School of Business. The Technical Services Support Analyst is responsible for the set-up, maintenance, and operation of audiovisual (A/V) equipment for classes, meetings, and events. The role also provides end-user device and application support on software, services, and related hardware. The Technical Services Support Analyst role is responsible for the assessment and analysis of client issues to provide timely resolution. The role ensures client satisfaction, eliminates downtime, and prevents cost overruns by applying discretion to effect timely solution to problems.

To be considered for this opportunity, you will bring the following:

Education:

• College diploma in a related field such as Technology, Computer Science, IT, Electronics, Digital Media, or Theatre Production or an equivalent of 2 years recent experience (defined as within the last three years) working at York University and performing the same or similar tasks.
• This education equivalency is in addition to the experiential requirements outlined below.

Experience:

• Experience in an educational environment is preferred.
• Three (3) years related experience in a customer-facing role providing end-user support and customer service, with a proven ability to diagnose and resolve audiovisual / software / hardware problems and quickly find effective solutions for unexpected problems.

For full position details, including skills and knowledge requirements, and to apply to this exciting opportunity visit the External Career Portal (www.yorku.ca/jobs) and refer to posting 107058.

We offer comprehensive benefits and access to superb educational and recreational facilities. For more information on what York has to offer U please visit: http://hr.info.yorku.ca/benefits