Client Services Coordinator - Its - Ft Support

Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people. We learn and grow together. We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in higher education and are looking to contribute to the largest polytechnic College in Ontario as we shape the future of our students and communities, here is your opportunity to join our team.
Humber, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment that is built on a foundation of transparency, collaboration, client focus, and respect. Together we transform Client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community and improve business processes and enable better decision making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, and visitors
Please review Humber College/ Guelph Humber vaccination policy prior to applying to this position.
Job Details
Position Title: Client Success Coordinator
Status: Full-Time Support
Hours: 40 hours per week
Faculty/Department: Information Technology Services
Campus/Location: North Campus; Hybrid
Payband/Hourly Rate: Payband I ($36.19 - $41.94)
What You Will Do
Reporting to the Manager, Technology Support, the Client Success Coordinator will lead various initiatives and projects to create, implement and maintain technology solutions and services to ensure client success. The candidate will work closely with clients in Information Technology Services, faculties and departments across the college to coordinate solutions and services in areas of equipment lifecycle maintenance, technology deployments and maintenance, request intake and fulfillment, technology testing and custom solution development
Key Responsibilities Include

• Building and maintaining relationships with clients, vendors and college business units
• Coordinating maintenance cycles for various technology equipment to reduce service and downtime costs
• Developing and implementing custom tailored solutions and services that provide value and client success
• Maintaining technology lifecycles set by asset management
• Preparing and maintaining reports and documentation on technology testing, best practices, product knowledge and services
• Reporting on client satisfaction, metrics and recommendations to management and team members
• Reviewing and fulfilling incoming technology requests and projects
• Monitoring Information Technology trends and industry strategies, researching, testing and recommending new technologies
• Staying informed and current about Humber goals, strategies and policies.
• Supporting the Technology Support team, collaborating with other Information Technology s ervices units, college departments and faculties to optimize technology and service delivery and maintain client satisfaction
• Coordinating technology deployments to academic spaces and college business units
• Understanding client needs in order to coordinate and procure best and most effective technology equipment and solutions

Hours Per Week
40
Position Type
FT Support
Payband
I
Minimum Salary
36.19
Maximum Salary
41.94
Work Locations
North Campus
Job Family
Information Technology
Deadline to Apply
July 29th
Job Posting
7/24/23
Department
Technology Support
What You Bring To The Role
Education

• HDI Desktop Support Technician certification or relevant training and/or experience
• ITIL (Information Technology Infrastructure Library) Foundations certification from a recognized authority
• 3-year diploma or degree in Computer or Business related studies

Experience

• Solid working knowledge of Microsoft 365 applications
• Fundamental understanding of the Information Technology industry and technology solutions including hardware, software, licensing, and service.
• Experience with MS Windows, Mac OS, iOS and Android software and hardware
• Minimum of five years of related work experience in leading complex projects, providing technical solutions and services in a busy high-volume environment to Clients with diverse backgrounds

Additional Skills

• Must be able to build and maintain strong business relationships
• Experience with BMC Helix, Jira, Intune, Jamf and Monday.com is a strong asset
• Work well under pressure
• Must be detail oriented, organized and able to multitask
• Demonstrate excellent creative out-of-the-box thinking and problem-solving skills
• Proven superior customer service and communication skills
• Must be energetic and enthusiastic

What’s In it for you?

• Highly supportive work culture
• Amazing perks.
• Tools and technology that will allow you to succeed at your job.
• An opportunity to have an impact with a post-secondary institution, poised to do great things.
• Diverse, hard-working, committed team of people who care about each other.

At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements. 
Equity, Diversity and Inclusion
Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Accommodation
Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion http://hrs.humber.ca/human-rights-equity-diversity.html