Business Analyst, Work Management - Its - Nft Admin

Find Your Spot at Humber 
At Humber, our career paths open a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring, and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day. 
If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team. 
Humber, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment that is built on a foundation of transparency, collaboration, client focus, and respect. Together we transform Client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community and improve business processes and enable better decision making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, and visitors.
Job Details
Position Title: Business Analyst, Work Management
Status: NFT Admin
Hours: 37.5
Faculty/Department: Information Technology Services
Campus/Location: North Campus - Hybrid model (a mix of home and in-office workdays)
Pay band: Admin 5 / $71,973
What You Will Do
Under the direction of the ITS Associate Director, Enterprise Solutions, and working closely with the Development/Integration Lead, the Business Analyst, Work Management is responsible for assisting the College by overseeing the work management processes for implementing cost-effective enterprise technology solutions that meet organizational needs by determining the requirements of the project(s) or program(s) and tracking and communicating them clearly to business stakeholders, technical teams, vendors, and partners.
The incumbent is responsible for anticipating requirements, uncovering areas of improvement, developing, and implementing work management processes and solutions including work intake, work tracking, work fulfilment, planning and estimating work, and documenting and communicating the results.
The Business Analyst is the key point of contact for our clients/partners within the ITS Enterprise Applications team, translating system and business requirements, explaining technical concepts to non-technical users, and acting as a bridge between the functional areas and the technical team.
Key Responsibilities

• Work Intake
• Work with stakeholders to drive adoption of delivered technology solutions
• Make the work visible and transparent
• Validate that work completed matches the desired outcomes and requirement
• Be the Subject matter expert (SME) and administrator for ITS Enterprise Application’s work management tools (such as Microsoft Azure DevOps)
• Capture feedback during reviews, making requirements refinements as needed to ensure that the business outcomes are met.
• Work Management Tools Product Administration
• Prepare business cases, impact analyses, cost/benefit analyses, and gap analyses.
• Manage and Track Work
• Prioritize and sequence the work to ensure that the team can deliver the highest business value iteratively and with highest level of quality
• Identify risks and impediments, collaborating with stakeholders and technical teams to mitigate.
• Lead solution upgrades, new feature adoption efforts and work management process improvements
• Provide support for onboarding new projects.
• Elicit the business outcomes and user needs.
• Document outcomes and needs using user stories, prototypes, epics, process flows, personas, journey maps, wireframes, etc.
• Facilitate and manage communications and relationships with stakeholders and technical team members from initial work intake to completion
• Continuously refine documented requirements to ensure clarity and accuracy
• Stakeholder Relations
• Represent the stakeholders and their requirements to the technical team, ensuring that the team is always working towards delivering the highest value
• Communicate and make visible the work being done by teams(s) to all stakeholders
• Translate requirements into functional specifications for use by technical staff (eg. system design specifications, data integration logic, operating characteristics, and user interface)

Hours Per Week
37.5
Position Type
PT Administration
Work Locations
North Campus
Job Family
Information Technology
Duration of Need
2 Years
Deadline to Apply
September 1st, 2023
Job Posting
8/18/23
Department
Enterprise Applications
Education
What you bring to the role:

• Certified Business Analysis Professional (CBAP) designation is preferred. Other certifications (s) include a certification of Competency in Business Analysis (CCBA) Certified Business Analysis Professional (CBAP), or equivalent experience
• Four (4) year Degree, or equivalent, in a computer-related area and continued education in current information technology, business analysis, project management, or information management science
• Agile and/or DevOps certification preferred.

Experience

• Experience with ERP processes and/or systems is an asset, particularly in student, finance or HR
• Extensive experience in requirement elicitation and management.
• Minimum of five (5) years’ experience working with ERP technical solutions and understanding client's business functions, processes and needs.

Skills

• Effective interpersonal skills, the ability to deal with competing demands/priorities, project management, facilitation and presentation skills, and excellent written and verbal communication.
• Working level experience in business process re-engineering, current state and future state process mapping, fit-gap analysis, test plans, journey mapping
• Extensive expertise in waterfall and agile methodologies

What’s In it for you?

• Highly supportive work culture
• Tools and technology that will allow you to succeed at your job.
• Amazing perks
• Diverse, hard-working, committed team of people who care about each other.
• An opportunity to have an impact with a post-secondary institution, poised to do great things.

At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements. 
Equity, Diversity, and Inclusion
Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity, and inclusion in a post-secondary environment.
Accommodation
Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request. 
Anti-Discrimination Statement
At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion http://hrs.humber.ca/human-rights-equity-diversity.html or the Office of Student Conduct at [email protected]