Order Analyst - Americas

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

The order operations team is primarily responsible for sales support of quoting, order booking and license provisioning activities within the quote to invoice function.

All transactions for Self-Managed, Annual Cloud and Professional services are managed by the Order Operations team.

We are seeking an order operations analyst with experience in the following job role activities:-

• Collaboration with Billing and Cloud AR team on end to end transaction processing
• Ensuring compliance with the Booking policy and Business Integrity guidelines
• Participation in cross functional programs and projects
• Debook of Deals for various reasons
• Sales order generation
• Management of all queries or questions from Sales via Case Queue
• Opportunity review for completeness including paper work (Order form, MSA’s, PO’s etc.) ensuring all required paperwork is in and clean to be considered valid order to be booked
• Sales Support for Quote creation and approvals in CPQ
• License provisioning for self-managed products
• Order Form review and signatory

Successful candidates will demonstrate high aptitude in the following areas:-

• Ability to advise sales on elements preventing deal booking and providing mentorship on what can be done to remediate
• Ability to advise on treatment of complex booking scenarios
• Attention to detail is a critical skill required for this role
• Reporting, Dashboarding and analytical skills very helpful (but can be developed on the job)
• Understanding of Subscription / SAAS Software business
• Collaboration for overall success of team, versus individual achievement
• Experience of SFDC / CPQ or similar CRM essential
• Ability to handle and prioritize multiple contending requests coming via email, slack, case queue etc.

Other factors to be considered

• Extended hours will be required to cover Month-end, Quarter-End volumes

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$74,200—$117,415 USD

The typical starting salary range for this role in the select locations listed above is:

$89,000—$140,760 USD

Additional Information - We Take Care Of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Competitive pay based on the work you do here and not your previous salary
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Health coverage for you and your family in many locations
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected] We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Please see here for our Privacy Statement.

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected] We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:

Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.