Operations Support, Canada, Americas (Hybrid/Remote)

About Us

SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed.  

Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers. 

As a global business with 1,000 employees in 22 offices across 17 countries, SAP Fioneer’s pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.

YOUR ROLE

As a member of our operations support you are working on improving our Service Desk and ensuring relevant processes and templates are in place. This includes designing and building dashboards, supporting compliance and quality assurance initiatives, and supporting service delivery teams and improving operational processes.

You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer ‘s success is maintained. This position typically works closely together with other teams and roles.

Your Responsibilities

• Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different division of SAP Fioneer.
• Define service enhancement and improvement roadmap.
• Function as service lead and main contact at customer for service delivery and ensure success of service delivery.
• Support customer project team requests related to Service Desk features and processes.
• Manage quality assurance processes within Application Management Services including operational procedure documentation, job aids, how-to’s.
• Ensure service delivery is aligned to regulatory requirements.
• Ensure continuous improvements for operational processes, compliance, service portfolio efficiency.
• Support project management tasks for Application Management Services related initiatives and projects.
• Monitor progress continuously and make detailed reports on measurable items, such as budgets, milestones, and risks.
• Responsible for insights across the different customers, processes, resource availability, contract agreements etc.

Requirements

YOUR PROFILE

• Experience in project management methods and tools
• Good communication and presentation skills in English
• Strong analytical skills and experience with analytical tools
• Adaptable to changing environments and requirements.
• Open minded and creative thinker
• Experience in the financial services environment, ideally with SAP solutions is a plus.

Skills

• Team player- Ability to build strong relationship with follow team members.
• Good analytical skills- Ability to deconstruct information into smaller categories in order to draw conclusions, including logical reasoning, critical thinking, communication, research, data analysis, and creativity.
• Good communication and presentation skills- Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders.

Benefits

WHAT WE OFFER

• Competitive compensation package and countless growth opportunities.
• Opportunity to shape the fast-changing financial services landscape.
• Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development.
• Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio.
• Work with some of the smartest and most driven individuals around the world.
• Flexible working policy, so you can work when and where it's comfortable for you.
• Flexibility to work and gain experience in different areas of the company as you grow your career.
• Lean hierarchy environment with focus on your growth in providing individual career paths.

WELCOME TO THE WORLD OF FIONEERS

At Fioneer we combine rock solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient inclusive and future fit. We are investing and building the financial services platforms and offerings that are able to help our clients succeed and win in the fast-changing financial services industry and ecosystem. Our systems are already market leader in today’s world and will be the leading foundation for our client’s success in the future. Join us, if you want to be part of creating the FSI world of tomorrow and enter into a future proof career.