Home Financing Specialist (Hybrid)

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

Please note that this position has the ability to work remotely if the successful candidate is located outside of Ontario.

We’re looking for our next Home Financing Specialist. Could it be you?

Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd.

What’s in it for you as an employee of QFG?

• Paid vacation, personal, and sick days for work-life balance
• Career growth and development opportunities
• Hybrid and flexible work arrangements
• Work with diverse team members in an inclusive and collaborative environment
• Competitive compensation and benefits packages
• Health & wellbeing resources and programs
• Opportunities to contribute to community causes

What’s it like working as a Home Financing Specialist at Community Trust Company?

As a Home Financing Specialist you will be following up with new and existing Questrade clients, focusing on identifying and converting prime mortgage candidates, to ensure a smooth best in class mortgage experience. You will be working in a collaborative team environment, and be expected to answer questions, advise on the various mortgage options in order to make a complex process as simple as possible. You will put the needs of the customer first, ultimately growing our total assets under administration.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Explain required insurance products so that clients can make informed choices
• Conduct outbound calling campaigns as directed
• Strong relationship building and networking skills; building connections, generating opportunities and delivering bottom line results
• Attend monthly results meeting and present results in all targeted areas to the Leadership team
• Pre-call planning, ability to present Questrade products & services, and overcoming objections
• Communicate with real estate agents, mortgage lenders, solicitors and insurance providers as required
• Ensure all regulatory documentation is received and completed within the required timescale
• Fact-find effectively to establish the client’s current finances and future aspirations
• Back up other team functions as necessary
• Strong Client engagement skills; focusing on client experience and connecting on a personal level is key to building a meaningful relationship
• Ability to create a sales plan that will convert leads into Questrade mortgage clients and achieve monthly mortgage sales targets
• Collaborate with Mortgage Advisory team to maximize closing opportunities
• Maintain a strong sales funnel with focus on activity to ensure continuous sales and growth goals are met
• Keep current on Questrade’s policies and procedures
• Guide clients along the fulfillment process by promptly communicating required documents and updates, setting expectations on next steps and being proactive at seeking alternate solutions
• Provide high quality professional mortgage advice and explain different types of mortgage options available
• Collaborate with the underwriting teams to ensure cross program opportunities are realized and service delivery is seamless.
• Manage, analyze, compile and organize application information for mortgage loans in accordance with policy and procedures to create a complete package for credit review
• Maintain generic knowledge of the financial services industry, competition, trends and market conditions
• Embrace company values and promote them effectively alongside the Questrade brand
• Ensure all activities are conducted in compliance with governing regulations, internal policies and procedures

So are YOU our next Home Financing Specialist? You are if you…

✔ Have excellent communication and listening skills

✔ Have a clear understanding of the mortgage underwriting process & Mortgage Experience

✔ Have strong sales experience

✔ Are organized with great attention to detail

✔ Have a willingness to learn new skills and self-motivated to seek out new opportunities

✔ Have the ability to explain complex information clearly and simply and ability to negotiate

✔ Have outstanding client service skills demonstrated by an authentic “we care” attitude

✔ Enjoy taking a methodical approach to compiling information for mortgage documents, talking to people and evaluating mortgage applications

✔ Are honest, trustworthy and respect for confidential information

✔ Have previous experience working in banking or sales environment and an interest in the financial sector

✔ Are an excellent, empathetic communicator with a real flair for getting into the detail of things

✔ Have the ability to demonstrate excellence in your field

✔ Have a Bachelor’s degree in business or finance (preferred)

✔ Are capable of handling multiple tasks and meeting stringent deadlines

✔ Are tactful, diplomatic and politely persistent

✔ Are results oriented

✔ Are self-motivated, confident and capable of working both independently and in a team environment

✔ Bring a positive, can-do attitude to our organization, using creative solutions to solve problems

✔ Can establish and build on healthy working relationships with your team and peers

✔ Work well in a dynamic and fast paced environment with the ability to navigate through organizational change

Additional kudos if you…

✔ Have familiarity with bank regulations and credit risk policies

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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