Tier 3 Support Specialist Hybrid Jobs

Relevant post secondary diploma in Computing studies or equivalent - combination of education and experience may be considered

Create and maintain Support Services documentation via an online knowledge base

1-3 years related experience in providing technical support to users, and working with computer systems, software, and hardware

Experience with diagnosing, resolving and documenting hardware and software issues on each job/ticket

Working knowledge of Microsoft operating systems, PC hardware, common office applications

Previous experience with retail point of sale systems and hardware is preferred

Experience with IT support ticketing systems.

5+ years of experience in IT support roles, with a focus on Tier 3 support.

Strong computer and web-based problem-solving skills

Provide technical support to end-users on hardware, software, and network-related issues.

Diagnose and troubleshoot complex problems related to servers, databases, networks, and applications.

Collaborate with other IT team members to resolve escalated issues and provide timely resolutions to end-users.

Key Skills Marketing Content / Report creation publication / Internal New Letters

Marketing Content / Publication Support – 1 Year Contract - Calgary HQ Hybrid

Type: Contract Initial 12 months+ contract

Start ASAP – will wait for good profile

· Support Center internal communications - newsletter curation

· Collaboration with marketing & comms

Strong time management skills and the ability to respond well to time pressures and deadlines

2-3 years of experience in two or more core areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API Log reading, Mobile App troubleshooting

Plus 1-2 years of experience in POS system implementation and troubleshooting

Experience in marketing technology, loyalty program, or digital marketing campaign experience a plus

Curious, investigative nature - skilled at probing and asking questions to get to the core of customer issues

Investigate and troubleshoot technical issues at the application level related to the Punchh SaaS platform

Specialized knowledge from education and/or business experience.

Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Broader work or accountabilities may be assigned as needed. Qualifications:

Participates in deal closing events to ensure conditions and funding requirements have been met.

Manages customer documentation to ensure that records are maintained in a proper manner.

Develops knowledge around a customer’s business, industry, and market in effort to better service their needs.

Monitoring and Event Management tooling environment

Able to take business requirements and provide solutions, documenting designs and communicating directly with business functions, project delivery and BAU activities.

On / Off-Cloud installation and configuration of all Sitescope requirements:

Manage, support all future releases covering:

4+ years of previous IT experience in IT Operating applications specifically around ITOM products.

Working knowledge in one or more of the following areas:

Manage routine service requests and incidents efficiently

Manage incidents and escalate complex issues as necessary

3+ years of relevant customer service experience, preferably in financial services

Sound knowledge of client support methodologies and tools

Strong analytical, problem-solving, and organizational skills

Deliver top-notch customer support through various channels

Strong Client engagement skills; focusing on client experience and connecting on a personal level is key to building a meaningful relationship

Competitive compensation and benefits packages

Strong relationship building and networking skills; building connections, generating opportunities and delivering bottom line results

Fact-find effectively to establish the client’s current finances and future aspirations

Maintain generic knowledge of the financial services industry, competition, trends and market conditions

Health & wellbeing resources and programs

Provisioning and resource management of Premium Capacity

Knowledge or experience of machine learning and data science is a plus

Breadth of technical experience and knowledge in the MSFT data and analytics ecosystem, with Subject Matter Expertise in Power BI

Building professional growth by actively acquiring predictive modelling and programming skills

Collaborating with data architects, engineers, and data scientists to carve out solutions that can support ongoing and future analytical capabilities

Facilitating workshops with stakeholders to gather requirements and develop low/high fidelity wireframes

May act as primary telephone contact for inbound customer calls to capture customer requirements. Follows established procedures to:

Ensure all service product requirements are collected;

Explain FortisBC processes, procedures and requirements to customers;

Convey related permit requirements to customers;

Nine (9) months directly related relevant work experience.

Sound knowledge of field or network operations (Operate & Maintain, Order Fulfillment, Emergency, Meter-to-Cash, Design) processes and procedures.

Well-developed analytical, problem solving, organizational and time management skills.

Maintain current knowledge of products offered, application functionality and the high-level architecture of Central’s hosting environment. Update wiki and support procedures.

One time allowance to set up your office for remote first employees

Access to a learning platform and educational assistance support

Provide information and clarification to clients with respect to new services and products being offered.

3+ years relevant customer service experience, preferably in financial services.

Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you

Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

WeWork partnership and “Work from Anywhere” program

Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders

About the Team: ICG Production Management

Manages one or more apps support teams.

Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.

Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.

6-10 years experience in an Applications Support role would be an added advantage, but not essential

Working knowledge of Active Directory Domain Services, DNS, DHCP, and Group Policy

Experience in designing and deploying servers in on-premises and cloud environments, using VMWare, Microsoft Server 2019/2022, and Microsoft Azure

Bachelor's Degree or Technical Certificate and/or 4-5 years' experience

VMWare, Microsoft, CompTIA, or other product specific certifications are a plus.

Demonstrated ability to manage multiple priorities.

Resourcefulness, patience, and willingness to escalate with partners as needed.

We offer a diverse work environment

Responsible and accountable for having detailed knowledge of Entrust’s verification policies and procedures

Liaise with Customer Relationship Managers (CRM) to help ensure customer requests are actioned

Previous experience in an authentication role preferred

Experience in a direct customer support/service role

Excellent analytical and creative problem-solving skills

Strong negotiation, project management, presentation and interpersonal skills.

Provide learning assets to Program Management team or Retail Training Program team members for sustainment.

When requested by the Program Management team, evolve or alter learning assets as needed.

University, College or Adult Education Certification or Degree preferred

Experience in preparing and troubleshooting SCORM/ AICC compliant eLearning packages and working knowledge of SCORM and AICC standards.

Partner with Video Learning Designers to enhance the content experience and boost engagement, when appropriate.

Experience with agile methodologies and demonstrated project management skills with ability to manage multiple tasks effectively.

3+ years of experience in a product owner or product management role.

Excellent communication skills with the ability to engage, influence, and inspire teams to drive product knowledge, adoption, and alignment.

Strong understanding of product management principles, methodologies, and best practices developing optimizations, A/B testing and reporting metrics.

Able to provide strategic recommendations backed by data and product management best practices.

Use design thinking and a deep understanding of the iterative user experience design process.

In-depth knowledge of infrastructure configurations, network protocols, network routing, firewalls, load-balancing, content management, security and performance monitoring

A supportive management team committed to upholding the highest standards of diversity and inclusivity

Opportunities for continued learning and professional development - including access to e-learning services, customized courses and certification opportunities

Minimum of 5 years of relevant experience

Strong Experience with programming or scripting languages (.Net, Python, Powershell, PowerCLI, Javascript) and Git (BitBucket, GitHub)

In-depth knowledge of CI/CD (Jenkins, Ansible, Azure DevOps, GitHub Actions, etc)

Update and maintain training programs, ensuring critical knowledge transfer and sustained skill development.

Oversee lululemonU and other learning management software to ensure seamless delivery.

BA or certificate in Business, Human Resource Management, Organizational Behavior or Learning and Development.

Knowledge of contemporary practices in adult learning theory and educational curriculum development.

Minimum 4 years of relevant experience in training, education and/or delivery.

Experience in high growth global organization.

5+ years of prior professional programming experience (is preferred).

Advanced Python or Java experience.

Working knowledge working with cloud-based technologies (AWS).

Working knowledge in Un*x and Windows environments.

Intermediate or higher knowledge of SQL technologies.

Strong analytical skillset with demonstrated attention to detail.