Information Technology Support Specialist - Tier 3

The Team:

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

Key Responsibilities:

• Monitor and maintain network infrastructure, servers, and storage systems to ensure their optimal performance.
• Diagnose and troubleshoot complex problems related to servers, databases, networks, and applications.
• Develop and maintain documentation, including technical manuals and standard operating procedures.
• Provide technical support to end-users on hardware, software, and network-related issues.
• Perform routine maintenance tasks, such as software updates, backups, and system upgrade
• Ensure compliance with IT security policies, procedures, and standards.
• Collaborate with other IT team members to resolve escalated issues and provide timely resolutions to end-users.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and other hardware.

Job Requirements:

• Excellent ability to multitask and prioritize workload
• Strong understanding of networking concepts, protocols, and topologies.
• Able to work independently and in a team environment
• Strong computer and web-based problem-solving skills
• Experience with IT support ticketing systems.
• Bachelor’s degree in Computer Science, Information Technology or related field.
• 5+ years of experience in IT support roles, with a focus on Tier 3 support.

The Perks:

To match our culture, focused on creativity, innovation and love for fashion, we offer our employees unique benefits such as product discounts, learning & development allowance and social events.