Payments Technology Support Specialist

Description

Looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge.

What’s in it for you?

• Benefits after 30 days
• Fast paced and challenging environment
• Innovative and established industry
• Salary range:60K-70K.
• Growth and development

Ready to make the move? You’re one step closer to a new exciting career - APPLY NOW!

What you will do:

• Analyze transaction failures through multi-platform systems (Base 24, POS Devices and Card Brands, etc.)
• Document and escalate as appropriate, all incidents and assist in providing a timely resolution
• Develop and manage relationships with vendors (DXC, TNS, VeriFone & Ingenico), third-party processors, call centers, sales, and other business areas.
• Liaise with the Certifications, Product, and Development departments.
• Perform crucial system testing during environment updates (yearly disaster recovery exercises, vendor maintenance etc.)
• Host Security Key Management (HSM) and manage key custodianship and business process, as well as pinpad uploads to the host.
• Analyze situations that may create future problems or crises for operations and make appropriate recommendations (for example, as part of a problem management/post-incident review discussion) and prepare and deliver timely reports of activities conducted as appropriate.
• Execute and monitor daily file-transfer merchant reporting jobs
• Advise multiple GP business units on any outages and scheduled maintenance activities within the processing environment
• Work closely with the Global Payments Network Operations Centre
• Perform other duties as assigned by management.
• Management of Team mailbox, CSP queue and escalated items via other channels (sales, vendors, merchants).

What we’re looking for:

• Must be a self-motivated team player able to work comfortably with highly diverse, cross-departmental teams
• “On Call” shift on rotation (24/7 support)
• Basic understanding of SQL queries and rational databases
• Vast experience with the various Point of Sale (POS) terminal offerings, integrated solutions, and associated communication protocols.
• In-depth knowledge of authorization and settlement applications..
• Ability to work under pressure in a fast-paced, dynamic environment.
• Minimum 2-3 years experience of Point of Sale(POS) related activities.
• Strong communication skills (written and verbal).
• Ability to manage multiple activities of varying complexity under time constraints.
• Understanding of Windows PowerShell
• Experience with Windows Servers such as troubleshooting network connectivity, services, and Active Directory
• Post-Secondary education (college or university graduate).
• Demonstrated ability to detect, diagnose and troubleshoot incidents

Who are we?

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

How we care about our people:

• Health insurance
• Tuition reimbursement program
• Employee stock purchase program
• Employee assistance program
• Volunteering opportunities
• Life insurance plans
• Short-Term and Long-Term disability coverage
• Retirement savings programs
• Real opportunities to grow professionally
• Safe place for the LGBTQIA2+ community
• Collaborative, friendly work environment with a relaxed, casual dress code

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Global Payments is an equal opportunity employer. We value diversity and inclusiveness and provide equal opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, physical or mental disability, or any other basis protected by law and we are happy to provide our team members with a healthy work environment.