Technology Refresh Program Lead

Req ID: 226244
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technology Refresh Program Lead to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technology Refresh Program Lead to join our team. This position will have the opportunity to work from home / remotely within Burnaby, BC.
This position will work in collaboration with BC’s Health Authorities. With our Health Authority partners, we are focused on delivering better outcomes for patients in BC, through the continuous improvement of services to clinical and healthcare support end users.
Responsibilities:
Reporting to the Client Delivery Executive and working closely with WEST account team leadership, this role is responsible for strategy development, implementation planning, and execution of the Technology Refresh Program and related projects, including:

• Ensuring appropriate resources are hired, trained and performance-managed.
• Ongoing and timely communications of program/project status to senior account and customer leadership.
• Managing delivery of multiple service enhancements provided to the client.
• Defining strategy, work plans, resource requirements, timelines, and budgets for Technical Refresh Program and related projects.
• Managing overall planning, direction, prioritization, and delivery of services/projects in a manner aligned with the client’s expectations and NTT DATA's business needs.

Requirements:

• Demonstrated experience implementing change management across complex projects, programs, and/or portfolios.
• Expert ability to identify, develop, and implement corrective action plans.
• Undergraduate degree in Technology, Business or related discipline.
• 5 years of experience leading matrixed teams of >50 people across multiple organizations or business units.
• 10 years of relevant service, project and/or program management experience.
• Expert understanding of IT project management principles and techniques.
• Expert facilitation and communication skills.
• 5 years of experience managing service, project and/or program portfolios with >$10M annual budget.
• Experience implementing systems to monitor and report on services/projects and/or program performance.

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About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.