Information Technology Partner Jobs

The role of the IT Partner is to forge and manage trusting relationships with the various Salvation Army locations (“our clients”), to serve and support them to be more successful, and to ensure that the IT Team has a current and solid understanding of how technology supports their plans and challenges. The IT Partner is a strong advocate and champion of the client experience, and creates the forum and cadence for a proactive, continual, two-way conversation about IT service delivery and performance.

For now, the role serves and supports clients by helping facilitate the resolution of issues that fall outside of the IT Service Desk support process scope or ongoing transformation program scope. As we mature, the IT Partner will evolve to be a strategic partner to clients, helping to facilitate the development of solutions to better serve them, and be a contributor to the continuous improvement of IT service delivery.

The role also acts as a Change Agent and ensures that our client groups are led through planned technology changes proactively and effectively. The IT Partner works closely with client group leadership, Senior Management within the IT department, steering committees, vendors, consultants, and other key stakeholders.

What You’ll Do

• Ensure that all operational support requirements are understood, met, and delivered
• Partake and provide counsel on vendor selections and contracts as requested; ensure local IT support contractual terms and conditions comply with those of The Salvation Army for high value, high profile projects.
• Understand and document client's expectations, and ensure that client satisfaction is prioritized
• Analyze and lift business intelligence from client database to make recommendations to IT leadership about service delivery to various client segments
• Plan, facilitate or lead meetings with team members, IT managers, sponsors, or senior executives.
• Define and report on service delivery success criteria or KPIs
• Prepare and lead clients through technology and process changes as new technology is being introduced or existing technology is being upgraded
• Consistently collate data on customer satisfaction, inquiry and complaint, and work development strategies to maintain or improve on service delivery quality
• Participate in project specific discussions to ensure the client experience is represented as projects are rolled out
• Conduct postmortems and create a recommendations report in order to improve the client experience continuously
• Ensure business requirements are clear and complete and that the plan to meet those requirements is formulated, socialized, and agreed to
• When appropriate, consult with clients to identify IT solutions, advise on technical issues, and provide recommendations to management and staff regarding alternative system strategies or solutions.
• Collaborate with process owners, analysts, consultants, and other experts to manage project tasks.
• Regularly report project progress to IT PMO, steering committees, senior executives, project stakeholders and sponsors.

What You Bring

• Minimum 2 years' experience leading, negotiating, and managing the execution of vendor contracts.
• Strong knowledge of current IT trends.
• Advanced skills using all MS tools
• University Degree (or equivalent) in Business Administration, Commerce or Finance or IT-related degrees in Software Engineering, Computer Science, IT Management or Project Management
• Designation as a Project Management Professional (PMP) is an asset.
• Minimum 7 years direct work experience in a project management capacity, IT Business Partner, or Service Delivery Management role, at least 5 years of which delivered IT solutions
• Strong understanding of project management (PMLC) and systems development (SDLC) lifecycles.

What We Promise

• Continuous learning and growth through challenging work
• An opportunity to launch and/or grow your career with a huge, stable, international not-for-profit organization
• The chance to be part of a leading digital and business transformation for over 100,000 employees and volunteers
• We live our Core Values as a faith & values-based organization, we hire and serve people of all backgrounds, faiths, and traditions – there’s a place for everyone to belong here.
• Belonging to a creative, dynamic team of IT professionals where what you do will make a difference in your own backyard and across Canada & Bermuda

How We Hire

We are committed to creating a workplace where people experience meaningful work, a sense of hope and optimism, an environment of trust, and inspired results. If this sounds like an environment in which you would like to work, apply here today!

We embrace equity, diversity, justice, inclusion and belonging and we’re committed to building a team that represents many backgrounds, perspectives and skills, representative of the communities we serve. The more inclusive we are, the better our work and workplace will be.

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

We thank all applicants and will contact candidates selected for next steps. Internal Applicants, please speak with your manager about your intentions prior to submitting your application. This job posting is closed to internal applicants.