Administrative Assistant_Work From Home (Converge Technology Solutions Corp)

We are hiring a remote Administrative Assistant or customer service representative to manage customer queries and complaints. In both roles, you will be responsible for responding to customer inquiries, processing orders, modifications, and escalating complaints across various communication channels. To excel in these roles, it's important to remain calm when customers are frustrated and have experience working with computers. Let me know if you need any more information!

Here are employee benefits

• Medical leave
• Paid time off
• Leave for COVID-19
• Family violence leave
• Flexible working hours
• Personal leave

Customer Service Representative Responsibilities

• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating with customers through various channels.
• Communicating and coordinating with colleagues as necessary.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing our products inside and out so that you can answer questions.
• Responding promptly to customer inquiries.

For the customer service representative role, the requirements include a high school diploma or equivalent, the ability to stay calm when customers are stressed or upset, comfort with using computers, and experience in customer support.

Value