Administrative Assistant_ Work From Home (Converge Technology Solutions Corp)

We are hiring a remote Administrative Assistant or customer Service representative to manage customer queries and complaints. In both roles, you will be responsible for responding to customer inquiries, processing orders, modifications, and escalating complaints across various communication channels. To excel in these roles, it's important to remain calm when customers are frustrated and have experience working with computers. Let me know if you need any more information!

Here are employee benefits

• Medical leave
• Leave for COVID-19
• Personal leave
• Family violence leave
• Flexible working hours
• Paid time off

Responsibilities

• Acknowledging and resolving customer complaints.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Responding promptly to customer inquiries.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Knowing our products inside and out so that you can answer questions.

For the customer service representative role, the requirements include a high school diploma or equivalent, the ability to stay calm when customers are stressed or upset, comfort with using computers, and experience in customer support.

Value