Customer Service Representative_ Work From Home (Converge Technology Solutions Corp)

We are hiring a remote customer service representative to manage customer queries and complaints. You will be responsible for responding to customer inquiries, processing orders, modifications, and escalating complaints across various communication channels. To excel in this role, it's important to remain calm when customers are frustrated and have experience working with computers."

Here are employee benefits

• Canada Pension Plan
• Minimum wage and overtime pay
• Flexible working hours
• Paid time off
• Medical leave
• Family violence leave
• Leave for COVID-19
• Personal leave

Customer Service Representative Responsibilities

• Responding promptly to customer inquiries.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Communicating with customers through various channels.

For the customer service representative role, the requirements include a high school diploma or equivalent, the ability to stay calm when customers are stressed or upset, comfort with using computers, and experience in customer support.

Value