Partner Manager Jobs

About The Team

Parter Managers are a direct contact to some of the most valuable merchants that partner with DoorDash. Partner Managers are in direct contact with business owners and have an action-oriented mindset to tackle any opportunity that arises in their book of business. Partner Managers are assigned to a book of business that they work with closely to ensure their success and growth on DoorDash.

About The Role

Partner Managers own the overall relationship with restaurant owners on an ongoing basis. Typical responsibilities include upselling incremental products and services to our existing business owners to help their businesses accelerate to new levels, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. PMs have a broad scope, and jump in to help business owners wherever and however they can. Reporting to the Senior Manager, Regional Partner Strategy, you will play a crucial part in promoting DoorDash's suite of products through high-volume phone calls and emails.

You’re Excited About This Opportunity Because You Will…

• Manage merchant relationships across your region, while building towards business goals
• Deliver quarterly business reviews that highlight important wins and opportunity areas.
• Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals.
• Work with businesses to establish important goals and goals for their business.
• Advocate internally for how to best solve your merchant’s objectives.
• Reduce instances of churn, while identifying and supporting new store expansions.
• Collaborate with internal growth teams to identify the best opportunities for merchants in your book of business to expand their sales.
• Refine sales messaging, prospecting, qualifying, and closing techniques

We’re Excited About You Because…

• You have 2+ years in a sales role while exceeding performance metrics consistently
• Experience empathizing with customer needs and adapting to meet their unique goals.
• You are comfortable using data to tell a story, and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps)
• You are comfortable working in a scaling startup environment
• A history of success in client-facing, & sales roles.
• You are persistent and passionate about sales, and have a dynamic personality
• Applicable experience increasing customer satisfaction, retention, and product adoption.
• The mindset of an owner in whatever you do, and striving to be 1% better everyday.
• An ability to understand and communicate operations processes
• You value collaboration and thrive in ambiguity

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.