Account Partner Manager Jobs

Experience in virtual customer engagement and management

Experienced in managing change at an institutional level by working with multidisciplinary decision-makers.

Experienced in working with senior executives internally and decision-makers externally.

Improve customer experience across multiple touch points, including our Home Care program to ensure patient loyalty and retention.

Life Sciences education. B.Sc. Nursing, Pharmacy or health care training preferred.

3-5 years of evidence-based, direct medical sales experience

Support management forecasts, close deals, record sales activity, and track customer data using company-standard systems and tools

Work location is flexible and well qualified home-based applicants will be considered to work remotely in Canada

Manage the full end-to-end process for a set of partners to develop the business in your territory

Proven experience entering new markets or significantly growing an existing market with a partner-focused approach

Not required but a plus: retail experience; wholesale experience; eCommerce experience; bachelor’s degree from accredited university

(Optional) Work from our office in Calgary, or flex work with a subscription to co-working spaces available nationwide

At least 1 year of experience in Customer Success/Account Management/Sales at a SaaS company

Experience in the K-12 Ed Tech Industry or Education is a major asset

Drive customer retention by staying ahead of customer needs and offering new insights, strategies, and functionality

Understand your customers’ requirements and level of adoption of the platform to proactively assess risk in upcoming contract renewals

Manage, forecast, and secure renewals from your portfolio

Understand the market by conducting research on the competition and comparing them with our offerings

At least 1 year of experience in Customer Success/Account Management/Sales at a SaaS company

Experience in the K-12 Ed Tech Industry or Education is a major asset

Drive customer retention by staying ahead of customer needs and offering new insights, strategies, and functionality

Understand your customers’ requirements and level of adoption of the platform to proactively assess risk in upcoming contract renewals

Manage, forecast, and secure renewals from your portfolio

Understand the market by conducting research on the competition and comparing them with our offerings

Manage merchant relationships across your region, while building towards business goals

Experience empathizing with customer needs and adapting to meet their unique goals.

Applicable experience increasing customer satisfaction, retention, and product adoption.

Work with businesses to establish important goals and goals for their business.

Refine sales messaging, prospecting, qualifying, and closing techniques

Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals.

Manage merchant relationships across your region, while building towards business goals

Experience empathizing with customer needs and adapting to meet their unique goals.

Applicable experience increasing customer satisfaction, retention, and product adoption.

Work with businesses to establish important goals and goals for their business.

Refine sales messaging, prospecting, qualifying, and closing techniques

Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals.

Manage merchant relationships across your region, while building towards business goals

Experience empathizing with customer needs and adapting to meet their unique goals.

Applicable experience increasing customer satisfaction, retention, and product adoption.

Work with businesses to establish important goals and goals for their business.

Refine sales messaging, prospecting, qualifying, and closing techniques

Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals.

Strong communication skills and stakeholder management abilities across executive and organizational teams

Collaborating with Salesforce administrators to influence and enhance CRM functionalities to meet partner data management and attribution needs

Defining and enforcing partner data governance policies and best practices for data management within Shopify partner relationship management software

Proven track record managing and scaling partner program operations through partner relationship management software

Continuous learning mindset, with a passion for staying updated with industry trends and best practices in partner operations management

Defining partner infrastructure requirements to support the business when introducing new program incentives and goals

Experience in alliances, account management, sales, or professional services at a software/SaaS company or consulting/implementation provider

Facilitate and manage partner business planning, QBRs, assessments, etc

Facilitate and manage partner interactions with Pigment Team (Marketing, Product, Pre-Sales, Sales, Services, Enablement, Customer Success, Partner Operations, and Executive Leadership)

Manage Partner and Pigment Account Mapping to ensure the pipeline is optimized and deals are moving seamlessly through the sales cycle

Experience in preparing and delivering presentations targeted to a senior audience

Experience meeting multiple objectives in an entrepreneurial environment with little supervision

Wellness resources and support from management

Gather requirements that drive engaging new vendors, identify vendors meeting these requirements, and screening vendors.

Manage and build the business relationship with the vendor, using it as leverage to drive high performance, leveraging input from Software.

Post-secondary education in business or a similar field.

Strong critical thinking skills including the ability to recognize underlying issues and implications of decisions or courses of action.

Knowledge of software development and projects considered an asset.

Minimum of 2 years of Business Development / Channel Partner Management experience

Experience and knowledge working in eCommerce / SaaS industry

Support Partner Training to execute store functions and maintenance of partner knowledge base

Work with the Engineering Team to executive API documentation and maintenance of partner knowledge base

Project manage and coordinate across the company to ensure organizational readiness for our ecosystem partners

Strong communication and organizational skills

Experience in the Health or Learning industries including YouTube content creation and management is an asset

Medical and dental benefits once qualified

Manage day-to-day operations and partner relationships, fielding and prioritizing incoming requests and creating periodic reports (external and internal) on partner performance.

Produce analyses and recommendations to optimize performance as part of regular review cycle with managed partners.

BA/BS degree or equivalent practical experience is required

5 years' experience in Content Strategy, Business Development, Communications, or Marketing in the Health, Learning, Media or Tech industries is required

Experience in the Health or Learning industries including YouTube content creation and management is an asset

Medical and dental benefits once qualified

Manage day-to-day operations and partner relationships, fielding and prioritizing incoming requests and creating periodic reports (external and internal) on partner performance.

Produce analyses and recommendations to optimize performance as part of regular review cycle with managed partners.

BA/BS degree or equivalent practical experience is required

5 years' experience in Content Strategy, Business Development, Communications, or Marketing in the Health, Learning, Media or Tech industries is required

Experience in the Health or Learning industries including YouTube content creation and management is an asset

Medical and dental benefits once qualified

Manage day-to-day operations and partner relationships, fielding and prioritizing incoming requests and creating periodic reports (external and internal) on partner performance.

Produce analyses and recommendations to optimize performance as part of regular review cycle with managed partners.

BA/BS degree or equivalent practical experience is required

5 years' experience in Content Strategy, Business Development, Communications, or Marketing in the Health, Learning, Media or Tech industries is required

Facilitate qualification, deal cycle participation, account reviews and value assessments

6+ years of experience owning or leading a book-of-business

8+ years of experience working within a consulting landscape

Experience selling professional services related to digital transformation

Experience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagements

Experience with global procurement leads to settle pricing and deal strategy