Account & Partner Development Manager

Join us on our mission to engage every student in their journey from education to career.

About MyBlueprint

myBlueprint is a leading developer of K-12 EdTech tools used by over 1 million students across Canada. We create best-in-class digital portfolios and career/life planning tools to support student success and documentation of learning. You can learn more about our organization at www.myBlueprint.ca.

We're now looking to replicate that success (and beyond) with our new product, SpacesEDU! SpacesEDU is a digital assessment tool showcases student growth and learning in and out of the classroom. You can learn more about SpacesEDU at www.SpacesEDU.com.

We're creating an active and engaging learning environment for all students. Come grow your career with us!

About The Opportunity

myBlueprint is known for our outstanding Customer Success Team, with a reputation for going above and beyond to provide best-in-class support throughout the entire customer lifecycle. We are dedicated to providing excellent account management and training to our district partners while making an impact on student success every day.

Reporting to our Manager of Customer Success, as an Account and Partner Development Manager for myBlueprint, you will play an integral part in the customer journey by fostering existing relationships, driving adoption, communicating best practices, and overseeing the renewal process. As our Account and Partner Development Manager, you’ll set yourself up as a trusted advisor while working with school/district leads from across the country. You will drive value and retention through proactive problem-solving, upselling, expansions, and cross-selling. You will be responsible for our Mid-Market portfolio while seeking and engaging with new sales leads.

We want to clarify how this role may be different from other SaaS roles in Customer Success or Account Management. As this role is a hybrid Account Management and Sales role, it will have a large focus on new sales and business development initiatives (similar to an Account Executive).

If you are a goal-driven and dynamic individual interested in providing solutions to improve student success and learning experiences, and you have a background in education, then this role could be a perfect fit for you!

What You Will Do

Customer Success (60%):

• Collaborate with the Customer Success team to improve retention and proactively mitigate risk
• Establish measurable goals and KPIs for your customer accounts
• Provide updates on outstanding queries, reports, and requests
• Host virtual meetings to collaborate with leads to put a meaningful implementation plan in place for the school year and discuss training options
• Track all implementation, post-implementation adoption activities, and partner interactions
• Drive customer retention by staying ahead of customer needs and offering new insights, strategies, and functionality
• Own and drive the partner lifecycle with medium-sized accounts
• Work closely with the Customer Success team to design and implement initiatives that improve the customer experience at each stage of the journey
• Interact with school/district leads and champion users to drive adoption, engagement, and solicit feedback
• Develop customer-specific resources to assist with implementation objectives and workshop/training goals (e.g., custom guides, custom slide deck, handouts, demo accounts)

Sales (30%):

• Create sales plans based on identified prospects, opportunities, and gaps in the market (and develop an action plan related to territory plans or campaigns)
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations tailored to the needs of prospect(s)
• Negotiating partner rates and service agreements
• Understand the market by conducting research on the competition and comparing them with our offerings
• Pursue outbound sales opportunities through networking and events (e.g., conferences), cold calls, social media, email campaigns, personal visits, etc.
• Understand your customers’ requirements and level of adoption of the platform to proactively assess risk in upcoming contract renewals
• Identify and pursue growth & expansion opportunities within your accounts
• Build and maintain your network while creating new business development opportunities
• Manage, forecast, and secure renewals from your portfolio

General (10%):

• Share customer insights, ideas, and challenges with the other departments at myBlueprint to help inform product development and company initiatives
• Become a subject matter expert on the education technology industry, and the major issues faced by teachers, schools, and districts
• Contribute to our internal and external processes and documentation based on customer data, trends, and needs

What An Ideal Candidate Will Have

• Proficiency with various software tools including Salesforce, Catalyst, and Jira
• Ability to work autonomously as well as within a team
• Proven experience increasing software adoption and leveraging Customer Success best practices
• Coachable nature, eager to learn and develop, open to feedback, and thrive in a collaborative environment
• At least 1 year of experience in Customer Success/Account Management/Sales at a SaaS company
• Able to collaborate across the organization and with external stakeholders
• Experience in preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Proven ability to develop strategies, translate them into initiatives, and track success
• Demonstrated operational excellence in analytical thinking, process development and iteration, problem-solving, communication, and planning
• Strong business acumen and proven ability to influence decision-makers in various sizes of organizations
• Willingness to professionally address escalated customer issues with speed and urgency
• Strong operational skills that will drive organizational efficiencies and customer satisfaction

Bonus Points For

• Experience in the K-12 Ed Tech Industry or Education is a major asset
• Strong French-speaking skills (fully bilingual)

Our Team

Our team is full of talented and purpose-driven people who are dedicated to making an impact in the education technology industry. We are incredibly proud of the work we do and we care a lot about the students and educator partners that we work with. The core values we live by are: we take ownership, we make each other better, we invest in constant improvement, we embrace the adventure, we prioritize communication, and we want to be here!

Benefits & Perks

• Comprehensive health and dental coverage plus a health/wellness spending account
• Employee-led committees and team events
• Competitive compensation
• Personal learning and development fund of up to $1,000 per year
• Quarterly Wellness days throughout the year to rest, relax, and take care of your mental health and well-being
• Growth opportunities
• Monthly in-office days to connect and collaborate
• Flexible working arrangements
• Flexible vacation days plus paid time off between Christmas to New Year, with additional vacation days earned annually

Hybrid Work Environment

We will work with each employee to ensure they receive the required equipment needed to work comfortably and productively from home - they will just need a stable internet connection.

Please note that while our team works remotely majority of the time, local employees are expected to work in our office (located in Downtown Toronto) at least once a month for our recurring in-office days. These days are meant for improving social connections in-person, where everyone will have dedicated time to connect and collaborate with colleagues.

For those who may prefer to work in the office more frequently, they will also have the flexibility to come in as much as they would like.

Our Hiring Process

Every new hire will have a huge impact on our organization, so we take both the hiring process and the candidate experience seriously - we know that an interview goes both ways! We will keep an open line of communication throughout the process and ensure there is time at the end of all interviews for candidates to ask any questions.

Our Hiring Process Will Generally Follow This Format

• An introductory phone interview with our People team to discuss the opportunity in more detail; we’ll learn more about you and you’ll learn more about us!
• A virtual interview with the Hiring Manager to go over your background, the position, and the organization in more detail; we’ll dive deeper into the job-specific and technical components of the role, as well as behavioural aspects.
• A virtual interview for you to meet additional team members; you’ll get to meet with cross-functional stakeholders and gain a holistic view of what life at myBlueprint will look like.
• We extend an offer and you join our team! Offers will be contingent upon successful reference checks and background checks.

Please note that all interviews are being conducted virtually at this time via Zoom.

At myBlueprint, we are committed to building and fostering a workplace where our employees feel included, valued, and heard. We aim to have a barrier-free recruitment and selection process and will work with applicants requesting accommodation at any stage. We embrace the diverse perspectives and experiences from all backgrounds and encourage interested candidates to apply, regardless of race, gender, age, sexual orientation, marital status, citizenship, disability, national origin, or any other protected status. If your experience does not 100% match the job description, or if you are unsure about whether or not you qualify, we still encourage you to apply - there are many pathways to a successful career, and we would like to hear about yours!

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