In Store Experience Program Lead (Contract To September 2024)

Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team
Retail Operations supports North America stores with programming, tools, communication, and strategies to operate productive stores to maximize guest and educator experience and drive business results. In Store Experience Operations leads the implementation of programs, pilots, and initiatives, including retail scheduling, retail technology, omni fulfilment, in support of our store guest experience and drive business growth.
a day in the life: what you’ll do
The Program Lead, In Store Experience delivers initiatives that enhance store guest experience.

• Responsible for the delivery and implementation of in store experience programming.
• Responsible for developing, updating, and maintaining all relevant initiative planning and operational documentation (communications, resources, workback plans etc.) across all platforms.
• Engage with North America retail stores for the implementation of pilots, training, coaching and mentorship.
• Identify, solve and coach on operational performance gaps in store operations to drive store performance and growth.
• Collaborate with cross functional teams to design and deliver initiatives that impact guest experience in North American retail stores.

Qualifications

• Excellent verbal and written communicator; experience facilitating meetings and trainings
• Project Management certification or equivalent experience
• Proficient in Dayforce – 3+ years of planning and writing retail schedules
• Bachelor’s degree in business or related field or equivalent experience
• Organised, responsible and flexible in a fast-paced environment with meticulous attention to detail
• Deep understanding and experience in retail – 5+ years industry experience with strong leadership experience

must haves

• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
• Foster connection by putting people first and building trusting relationships.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.