Front Store Manager Jobs

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES:

• Complies with Human Resources Standards
• Maintains wage administration within SLPH guidelines
• Manages staff performance through ongoing coaching, action planning, and follow-up
• Conducts probationary reviews for new hires and annual staff performance reviews
• Hires and/or supports hiring for all departments, excluding Pharmacy
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

FINANCE:

• Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
• Develops and executes strategies to improve business efficiency at the store
• Sets individual goals for departments to motivate employees and ensures goals are met
• Meets period, quarterly and annual targets

QUALIFICATIONS:

• Planning and preparation for Inventory Management
• Use judgment and decision making skills to control expenses
• Able to prioritize activities quickly in response to changing initiatives
• Efficient time management skills
• Effective organization and planning skills
• Planning, Judgement and Decision Making
• Provides effective leadership and ongoing mentorship and ensures development of all staff

EXPERIENCE:

• Superior interpersonal, coaching and communication skills
• Works effectively with management team
• Strong relationship builder with key internal and external agencies
• Previous retail management experience for a minimum of 5 years
• Strong business and financial acumen
• Demonstrated ability to drive the business, lead by example and support corporate programs

J2WRTL

J2WFSM

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.