Licensed Store Manager Jobs

Date: Aug 14, 2023

Brand: LensCrafters

Location:

Richmond, BC, CA, V6V 1P1

Requisition ID: 816988

Store #: 001902 LensCrafters

Position:Full-Time

Total Rewards: Benefits/Incentive Information

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
• Provides on-the-job training and guidance to team members making use of Company provided programs.
• NPS – Net Promoter Score
• Maintains safe AND FUN working environment for all associates/customers.
• Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
• % Sales to Plan
• Store Operating Profitability
• Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
• Ensures all Company approved safety programs are implemented and maintained consistently per standards.
• Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
• Customer Count
• Forecasts staffing needs through the use of the labor scheduling model.
• Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
• Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
• Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS
• Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.
• Recruits and selects high caliber staff.
• Leads Doctor of Optometry business partnership and co-planning.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Key Performance Indicators, to include exam growth and retention
• % Saturation of Training
• Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.

Basic Qualifications

• Familiarity with cash register, computers and calculators
• Strong influencing and negotiating skills
• Strong communicator and listener
• Knowledge of current optical theory and merchandise
• Ability to manage time under aggressive deadlines
• Team building and management skills
• Comprehensive knowledge from operations, processes and business implications
• Strong basic math skills (addition, subtraction, multiplication, division)
• High School graduate or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• 4+ years management/supervisory experience
• Sales skills

Preferred Qualifications

• Knowledge of current store merchandise
• College degree or equivalent
• Previous experience in customer service and retail
• LensCrafters Quality, Fitting and Adjusting Program
• LensCrafters Final Inspector Certification
• High level of business acumen to include detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Segment: Retail Manager, Retail Operations, Store Manager, Optometry, Retail, Healthcare