Store Manager - (Mayfair Shopping Centre)

OAK + FORT is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout the collections. Fueled by the purpose to enhance and explore our own personal style—we authentically embody a place where individuality and uniqueness are celebrated. An ever-evolving point of view, joy in self-expression, and quality are central to our contemporary philosophy.

The ideal candidate possesses a passion for the fashion industry while driving business with an entrepreneurial mindset and you will be responsible for:

Sales Generation

• Meet minimum sales requirements based on store volume (corporate goal)
• Respond and appropriately resolve customer complaints and service opportunities
• Drive sales through OAK+FORT eCommerce purchases and social media platforms
• Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
• Maximize sales during special events and customer services
• Build and manage client relationships through client database recording
• Provide exceptional client experience by executing OAK+FORT Sales Culture
• Provide industry knowledge through awareness of products and prices in the market
• Ensure store team processes cash desk operations with engagement, efficiency, and accuracy

Staff Development

• Support internal growth through promoting high performing staff
• Inspire and motivate team through demonstrating leadership qualities
• Build and maintain relationships with store team, peers, and relevant partners
• Host staff meetings as necessary and participate in monthly Manager’s meetings
• Build our team by welcoming and onboarding new employees
• Train and develop high performing staff to maximize productivity
• Source and hire top candidates to build a high performing team
• Provide timely feedback and active informal training to staff
• Ensure staff are adhering to OAK+FORT Sales Culture and service expectations
• Initiate and communicate team objectives and updates with Management team and corporate partners
• Partner with District Manager to evaluate and dismiss underperforming staff

Store Functionality

• Ensure the right quantity of stock is in the right place at the right time
• Adhere to loss prevention policies to prevent external and internal theft
• Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
• Create weekly schedules to maximize sales, eliminate wastage, and ensure the right quality and calibre of staff are working
• Participate in training and execution of floor management
• Ensure Stock Team ships and receives merchandise with accuracy and efficiency
• Maintain proper presentation of merchandise in accordance to corporate directives
• Oversee stock room set-up and organization

The ideal candidate will have the ability to:

• Manage time and priorities effectively
• Present ideas and recommendations in a professional, organized and logical manner
• Communicate effectively both verbally and in writing
• Influence and support others through building presence
• Build constructive and effective relationships with the store team

Benefits

Why Oak?

At the heart and core of it all, it’s our team that matters most. Driven by endless passion, curiosity, perennial creativity, we are powered by one another!

Oak+Fort is a woman founded and led business. We are brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout the collections

At the heart and core of it all, it’s our team that matters most. Driven by endless passion, curiosity, perennial creativity, we are powered by one another!

Why you’ll love it here:

• A generous employee discount, starting day 1!
• Company wide socials, get ready to laugh!
• Opportunities for growth and development, we’re 35+ stores and growing!

Our Application Process:

Once you’ve applied here’s what to expect:

• As a final step, we’ll request references before moving to final offer
• Our retail team goes through each application, there’s no AI behind it!
• If selected, you’ll be invited to do an initial interview with store management or a member of our retail HR team

Who are we:

ABOVE + BEYOND

• We strive for something greater than ourselves

SELF STARTER

• Entrepreneurship is the mindset that leads to endless curiosity and continuous improvement

UNIQUELY YOU

• We practice acceptance through open-mindedness and personal responsibility

CHANGE DRIVER

• We embrace change and never fear what’s next

PEOPLE POWERED

• At the core of our brand we are powered by each other

Have a passion for fashion? We’re looking for world-class talent to join our exceptional teams across our multiple departments! Unleash your potential and join our diverse team today!

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