Guest Ecom Team Lead (Contract)

Description & Requirements
who we are
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.
About This Team
The Order Support team works in partnership with Distribution Centers, Fulfillment, Omni Risk and other various Ecommerce partners to support with tasks related to guest purchases.As Ecom Team Lead at the Guest Education Centre, you will manage, coach, support, and elevate a group of Order Supports. Additionally, you will collaborate with cross-functional partners to elevate guest experience and create solutions for e-commerce issues as they arise. You are a maverick when it comes to delegating, providing in the moment feedback, and following up on outstanding issues.
a day in the life

• Strategizes and collaborates with team to execute projects that elevate team engagement and efficiency
• Fosters a positive and inclusive team environment
• Responsible for providing ongoing coaching, training, and development to Order Supports.
• Communicates and works closely with cross functional partners to discuss trends and issues related to ecommerce
• Communicates ecommerce issues that impact guests or service levels to GEC leadership and works with cross functional partner to implement solutions

Qualifications

• GEC experience is preferred
• High school diploma required, post-secondary education is an asset.
• Able to demonstrate sound judgement and strong decision making abilities
• Excellent leadership skills with the ability to coach and develop team members
• Coachable, adaptable, and open to change
• Thrives in a rapidly evolving work place
• Strategic problem solver with an operational and creative mindset
• Strong time management skills and ability to prioritize tasks

must haves

• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.