Gec Program Team Lead (1-Year Contract)

Description & Requirements
This is a remote opportunity for those eligible to work in Canada and the United States.
Who We Are
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connectionswegettomakeineverycommunitywearein.
The Guest Education Centre (GEC) is the contact center for lululemon. With offices in Vancouver, BC, and Mississauga, ON, and a growing Work from Home (WFH) program, we are a vital frontline connection with our guests. Most people call them customers, but because we create an inviting environment, we call them guests.  
About This Team
AsProgramTeam Lead, you will manage, coach, support and elevate the Program Support employees. Additionally, you are responsible for elevatingProgram strategiesfor Sweat Collective, Military/ First Responder, Membership, Like New and any future programsin Guest Support. You are a maverickwhen it comesto coaching, people development, and collaboratingwith cross functional partners.
a day in the life

• Managesthedevelopmentanddeliveryof projects
• Works cross functionally with GEC Leadership and key SSC departments
• Responsible for hiring and onboarding of new Program Support team members
• Assesses and manages employee performance, including performance improvement plans and formal performance reviews
• Supports in the creation and execution of GEC Program strategy for Sweat Collective, Membership, Like New and any future programs
• Provides ongoing coaching, training, development, and feedback to Program Support Employees
• Identifies gaps in current programs and guest experience and escalate to appropriate cross functional partners

Qualifications

• Strongtimemanagementskillsandabilitytoprioritize tasks
• Excellentleadershipskillswiththeabilitytocoachanddevelop team
• Strategicproblemsolverwithanoperationalandcreative mindset
• PriorGECexperience preferred
• Able to demonstrate sound judgement and strong decision making abilities
• 1-2yearsofsupervisory experience
• Excellentverbalandwritten communication.

must haves

• Fosters connection by putting people first and building trusting relationships.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

note
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.