Contract Program Coordinator, Settlement, Lgbtq Newcomers

GENERAL DESCRIPTION: The Coordinator, LGBTQ+ Settlement Services, is responsible for developing and maintaining a settlement program, including resource coordination, decision making and problem solving, addressing the needs of LGBTQ+ newcomer immigrants and refugees. The position will develop new resources as they meet the settlement/social needs of LGBTQ+ immigrants and refugees and adjust the service model to the populations’ needs. This position will plan and implement outreach to LGBTQ+ immigrant and refugee groups and will work with potential partner agencies in social and health services sector. The Coordinator will supervise one full-time settlement staff, attend to the program delivery, and represent Newcomer Services on committees and forums internally and externally.
Major Duties

• Prepare written evaluations, proposals and reports as assigned.
• Keep up-to-date on immigration legislation, community resources and issues affecting immigrants and refugees, and adjust the program accordingly.
• Research and create workshop curricula and facilitate/co-facilitate training sessions
• Recruit, train, coach, mentor, supervise and evaluate program staff including peers and placement students.
• Ensure compliance with program regulations and funders requirements.
• Develop community connections and partnership initiatives in response to community and program needs working collaboratively with identified partners and support efforts to acquire revenue for current and future initiatives.
• Plan, implement and evaluate targeted settlement and education strategies and activities related to settlement of LGBTQ+ newcomers and refugees, including outreach, partnership coordination, workshops, support groups, drop-ins, needs assessment and individualized settlement plans, counselling, emergency material support, information displays and community development.
• Provide information, referrals, brief support and case management to individuals and families.
• Develop and maintain accurate program records and statistics, including electronic client databases (e.g. iCARE, OCMS) and prepare required reports.
• Ensure quality, cultural appropriateness, and confidentiality of services and activities.
• Assist in the promotion of the program in the community through activities such as media liaison, presentations at conferences/workshops and networking.
• Evaluate and amend program related outreach and educational initiatives.
• Responsible for developing and maintaining referral protocols, statistical and reporting forms, confidentiality forms, client handouts on issues of relevance.
• Plan and schedule program activities and events.

Requirements & Qualifications

• Understanding newcomer needs including those of multi-risk immigrants and refugees. Recent experience working with LGBTQ+ newcomers and refugees and marginalized communities is an asset.
• Self-motivated, well organized and able to work under pressure while planning and meeting objectives.
• Knowledge of community resources in areas of settlement as it relates for the needs of LGBTQ+ newcomers and refugees.
• Excellent communication and interpersonal skills – as a frontline worker, supervisor, workshop facilitator, chair of meetings and partnership negotiator.
• Knowledge of and experience in trauma-informed, client-centred and community development approaches. Familiarity with adult education principles is an asset.
• BA., BSW and 4 years of experience in supervision of staff and coordination of services, including those for LGBTQ+ newcomer community, or the equivalent combination of education and experience.
• Ability to work in multicultural organization supporting multi-disciplinary, multi-agency partnerships.