Supervisor, Settlement Services Jobs

Description

Aviso Wealth:

At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer at www.aviso.ca.

The Opportunity:

We’re looking for a Supervisor, Settlement Services to join our Operations team.

Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered low flexibility, requiring you to work onsite 4-5 days per week at our office at 1111 West Georgia, Vancouver.

Reporting to the Senior Manager, Operations, the Supervisor, Settlement Services is responsible for overseeing the functions of the Settlement Services team. The team’s responsibilities include the processing and settlement of equity, fixed income & equity option trades and completing trade corrections, adhering to regulatory standards and internal standards to meet necessary deadlines and using reasonable judgement to resolving problems in their daily tasks. The Supervisor will also oversee the payment processing team, approving wire payments and EFT file transmissions.

Who you are:

• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

• Set goals for team members and provide guidance on continuing development
• Review and resolve all escalated issues (including rejected trades/transactions) in a timely manner, ensuring customer service levels are maintained within the team to service our partners
• Support external and internal partners using the most efficient processing methods, and recommend solutions for timely and accurate issue resolution
• Provide effective and ongoing performance feedback to team members
• Support regulatory reporting and maintain current knowledge of industry regulations
• Review daily & monthly reconciliations for completeness and accuracy, communicating with internal teams/departments
• Daily collateral review and cash forecasting for operation requirements
• Provide training and ongoing support to team members
• Participate in industry calls and related projects, as required
• Monitor daily processing requirements and assess team workload, to handle changes in volumes
• Supervise and coordinate all activities of the team to ensure timely and accurate processing

Requirements

Your experience and skills:

• Strong organizational, time management and administrative skills
• Intermediate Excel and Microsoft Office Knowledge
• Dataphile, Fundserv, and Capital Markets experience is an asset
• Ability to work independently to achieve required objectives, within company and regulatory requirements
• Proven decision-making, prioritizing, and interpersonal skills with the ability to establish and maintain effective working relationships with various levels of management and staff
• Previous supervisory experience is an asset
• Minimum 5 years’ experience in a Financial Services firm
• Strong customer service orientation
• Self-motivated and results driven
• Fluent communication skills in English are required and bilingual skills in French are an asset
• A creative and adaptable approach to solving problems
• Working knowledge of SQL and VBA is an asset
• Proven ability to work well under pressure and in a fast-paced environment
• Post-secondary education or professional development in a related field is an asset
• Strong attention to detail and accuracy

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

• Regular social events to foster teamwork
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Competitive compensation package that rewards and recognizes individual contributions
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso Wealth powers businesses that empower investors. We are a national, integrated financial services company, with approximately $110 billion in assets under administration and management. Aviso Wealth is owned by Credit Union Centrals, Co-operators / CUMIS and Desjardins. Our mutual funds dealer, securities brokerage, and insurance dealer support thousands of financial advisors at credit unions across Canada. Our award-winning online brokerage, Qtrade Direct Investing, and our digital advice platform, Qtrade Guided Portfolios, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, offers a comprehensive lineup of responsible investment funds and portfolios, which are available through a national network of advisors. Aviso Wealth also provides custodial services and introducing broker services to independent financial organizations, including banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. We have operations in Toronto, Vancouver, and Montreal with a regional office in Winnipeg. More information about Aviso Wealth is available at www.aviso.ca.