Educational Technology Support Specialist Jobs

Supporting the management and facilitating access to physical educational technology tools (e.g. chrome books, ipads, laptops, microphones, etc.)

Performing data entry to assist with curriculum mapping using a university syllabus management tool

Monitoring and general upkeep of file structures for assessment and evaluation data and document management

Familiarity with Learning Management Systems, Assessment delivery software, web-based survey tools

Knowledge of post-secondary education systems is an asset.

Proven ability to learn and understand various technology systems and/or including experience troubleshooting and technical problem-solving skills.

Provide general IT support to staff and diagnose and troubleshoot technical issues as required, including remote troubleshooting for US users

Assist with requirements gathering for establishing new licensing and service agreements

Attention to detail, problem solving, and decision making skills

Hands-on experience installing and configuring networks or servers

Experience working independently and taking initiative

Experience with any of the following applications: Oracle JDE (or other equivalent ERP), SQL Server, SolidWorks, M365 including SharePoint

Management of Team mailbox, CSP queue and escalated items via other channels (sales, vendors, merchants).

Host Security Key Management (HSM) and manage key custodianship and business process, as well as pinpad uploads to the host.

Perform other duties as assigned by management.

Vast experience with the various Point of Sale (POS) terminal offerings, integrated solutions, and associated communication protocols.

Develop and manage relationships with vendors (DXC, TNS, VeriFone & Ingenico), third-party processors, call centers, sales, and other business areas.

Liaise with the Certifications, Product, and Development departments.

Champion the Change Management process, encompassing all changes in Questrade’s Technology Group

Investigate and triage tickets through Jira Service Management

Experience and knowledge of IT Governance, Risk and Compliance processes and tools.

Experience in various IT risk analysis and assessments

Strong analytical and problem-solving skills

Strong interpersonal and collaborative problem-solving skills

Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received via telephone, e-mail, or support ticket

Previous restaurant/hospitality experience a major asset

Solid problem solving and troubleshooting skills coupled with a desire to learn

Excellent written and verbal communications skills

Experience with Micros RES or Simphony POS platforms an asset

Knowledge of Apple OS X and iOS devices an asset

Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received via telephone, e-mail, or support ticket

Previous restaurant/hospitality experience a major asset

Solid problem solving and troubleshooting skills coupled with a desire to learn

Excellent written and verbal communications skills

Experience with Micros RES or Simphony POS platforms an asset

Knowledge of Apple OS X and iOS devices an asset

Travel industry experience required (agency operations or agent background).

Ability to manage multiple tasks in a fast paced, changing environment.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

RRSP contribution and health benefits

Ability to work virtually from home

Proven time management skills in a deliverables focused position.

Experience in the design and development of online course materials for educational use at a postsecondary level.

Proficiency in the use of a learning management system, preferably Brightspace by D2L.

Contributing expertise to the adoption and application of technology in post-secondary education.

5+ years of post-secondary teaching experience

Demonstrated experience using e-portfolios in teaching and learning or supporting the use of e-portfolios in teaching and learning.

Strong organizational and project management skills.

Develops program and project management plans (e.g. stakeholder engagement, communications and resources).

Knowledge of current and emerging educational technology.

Desire and ability to continually expand skills and knowledge.

Post-secondary degree or diploma in educational and/or broadcast media production and design.

Develop and deliver educational technology training programs including conducting seminars, training sessions and workshops.

Minimum 5 years experience in surveying, civil construction, mining operations and engineering, or a related field.

Technical diploma or certificate in Civil Engineering or Geomatics is preferred. Equivalent work experience will be considered.

Provide Customer Technical Support for both SITECH and Caterpillar suite of products.

Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues cost-effectively, to minimize customer downtime.

Customer and end-user product training.

Maintain and track all SITECH and/or Caterpillar technology inventory and tooling stored at respective branches or rented and loaned to customers.

Have comprehensive knowledge and experience with advanced products including Business Center HCE Software, UTS for machine guidance, and Visionlink Landfill monitoring.

Minimum 5 years experience in surveying, civil construction, mining operations and engineering, or a related field.

Technical diploma or certificate in Civil Engineering or Geomatics is preferred. Equivalent work experience will be considered.

Provide Customer Technical Support for both SITECH and Caterpillar suite of products.

Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues cost-effectively, to minimize customer downtime.

Customer and end-user product training.

Proficient with using Zendesk and Atlassian Jira service request and issue management

Proactively maintain and increase the team’s technical knowledge of mobile device support

Work alongside IT Helpdesk Manager to identify and recommend team learning opportunities

Proven analytical and problem-solving abilities for end user mobile technology support

A self-starter, a passion for IT, with exceptional customer service skills

Exceptional written, oral, and interpersonal skills

A College diploma in a related field or an equivalent combination of education and experience;

Relevant experience, preferably in an educational environment;

Knowledge in the set-up, configuration, installation, and first-tier troubleshooting of operating systems, applications, educational technologies, computer hardware and peripherals, and networking;

Strong technical skills and experience with audio-visual equipment, including projectors, microphones, speakers, and video conferencing systems;

Perform analysis, diagnosis, documentation, and resolution of complex IT systems problems for clients (Faculty/Staff) in the Faculty of Education (FOE);

Configure and control inventory of educational technology equipment;

At least 1-year relevant experience in teaching/instructing either in person or virtually.

Experience working with in an instructional/support role with adults.

Experience using online academic and instructional software.

If you have the skills and traits listed above.

Our passion is helping others follow theirs.

Clearly indicate in the name of your resume your area of expertise.