Information Technology Support Jobs

Mobile device management, IP telephony, helpdesk ticketing system, Zoom video conferencing).

Perform network device log and policy analysis, general upkeep and maintenance of hardware, patch/update management, as needed.

Able to work independently on site at your location. Remote guidance and team escalation points will be available.

Have great communications skills, be an active listener.

Be organized and able to manage your time efficiently.

Provide timely and friendly front-line IT support services to all Canderel locations with primary focus on Edmonton, Calgary and Vancouver.

off on weekdays to be approved by the Management.

1. Google Workspace Management: Managing and administering all aspects of Google

5. Google Classroom Management: Creating and managing classes, adding students and

from previous experience related to this offer as possible.

support to students, faculty and staff. Your main responsibilities will include:

with teachers and other staff to support their use of technology in education.

Maintain an IT asset register, manage inventory of hardware and software

Experience with IT support ticketing systems.

Strong computer and web-based problem-solving skills

Provide day-to-day technical support to internal stakeholders, ensuring the smooth running of computers, network devices and printers

Responding in a timely manner to service issues and requests

Managing support tickets and prioritizing workflow to meet established timeframes

All training related to the quality management system is done in accordance to the Training Management Process (QM1681).

Answer questions or resolve computer problems for employees in person, via telephone, via email, via remote tool for external employees.

Monitor and manage all help desk tickets in a timely and service oriented manner.

At least 2 years previous experience with PC hardware and printer troubleshooting

Strong customer service and troubleshooting skills.

Experience with Windows Terminal Server and/or Citrix

- Strong organizational and time management skills.

Mobile App Development: Our team masters Android, iOS, and hybrid app development, ensuring a seamless user experience.

3. Offering support for IT infrastructure and network projects to maintain optimal system performance.

10. Providing end-user assistance and training as needed to enhance IT knowledge and productivity.

To excel in this role, you should possess the following qualifications:

- 1 year of experience in Information Technology operations (Fresh graduates will be considered).

Proficiency in using ticketing systems and customer relationship management (CRM) tools is a plus.

Gather information from our customers to accurately diagnose technical issues in a timely manner with your excellent problem-solving skills.

Seek opportunities to improve technical skills and gain a deeper understanding of the industry.

Degree or Diploma in Information Technology, Computer Science, or a related field (or equivalent experience).

5 plus years working experience in a similar role.

Excellent communication skills, with the ability to explain technical concepts to non-technical customers.

· Knowledge of IT management software tools

· Day-to-day management and maintenance of our on-site servers

· College or University Degree preferred (or an acceptable combination of education and relevant experience)

· Exceptional multi-tasking abilities and prioritization skills

The IT Administrator will be responsible for following job duties:

· Assisting with capacity planning for network bandwidth, storage requirements, and other applications

Experience with IT support ticketing systems.

5+ years of experience in IT support roles, with a focus on Tier 3 support.

Strong computer and web-based problem-solving skills

Provide technical support to end-users on hardware, software, and network-related issues.

Diagnose and troubleshoot complex problems related to servers, databases, networks, and applications.

Collaborate with other IT team members to resolve escalated issues and provide timely resolutions to end-users.

Required Education, Skills and Qualifications

· Outstanding organizational and time-management skills

· Superior time management & organizational skills

· Effective relationship management skills

· Manage, troubleshoot and configure switches, access points, routers, firewalls and other network infrastructure

· Develop and maintain local and remote networks in ways that optimize performance

Contributing to the development of the NEC learning management system (Moodle)

At least one year of teaching experience, preferably in post-secondary education.

Strong verbal, written, and computer communication skills.

Knowledge of Indigenous Peoples’ values, communities, and instructional methodologies.

Experience working with Indigenous adults and organizations.

Knowledge of assessment for learning and assessment of learning from an Indigenous perspective.

Experience in international business development and/or intellectual property management would be considered an asset.

Solid knowledge of SME business management, marketing of technology and productivity increase.

Solid knowledge of project management.

Recent and extensive industrial business experience as an entrepreneur or senior manager in the following technological domain:

Recent and extensive industrial business experience as an entrepreneur or senior manager in an SMEs would be considered an asset.

Management services - Communication (Level 3)

Maintain accuracy of asset management database.

Strong analytical skills will require an extended knowledge of Microsoft Excel and/or other analytical software.

Strong troubleshooting skills including ability to diagnose root-cause and offer solutions

Provide phone support, onsite, and remote end-user client support (Windows).

Coordinate service with Managed Print Services vendor for printers under service contract.

Remote and Mobile Device support; VPN client installation, troubleshooting and connectivity support. Mobile smartphone configuration and support.

- Experience in an IT support role and/or a computer science degree (or equivalent)

- Experience in a client-facing role

- Strong communication skills, both written and verbal

Utilize your experience and knowledge for customer documentation development

Deliver a positive customer experience by maintaining contractual service levels

1-3 years of IT experience

Strong troubleshooting, consulting, flexibility, and resourcefulness skills

Identifying and resolving the root cause of office hardware, network, and software malfunctions

Provide end-user support and assistance on various operating systems and applications

Working toward IT related education/degree, industry certifications

EXTRA POINTS IF YOU POSSESS PREVIOUS EXPERIENCE OR KNOWLEDGE OF:

Manage support ticket queue and ticket SLA.

Experience installing and maintaining Office 365 environments.

Knowledge of servers, networking and active directory are a must.

Proactive disposition; focus on customer service and communication skills.

reaching goals, acquiring new knowledge and skills

One year of hands-on experience working in an end-user desktop support role or computer operations

Working technical knowledge of Windows Desktop Microsoft Office 365

Familiarity with Remote Support tools, e.g. , Quick Assist , Dameware, TeamViewer, etc.

Remote support for iPhone and iPad

Strong communication and interpersonal skills

Efficiently and accurately install Office 365 applications on users' machines following established deployment procedures

Provide comprehensive support to users during and after the installation process, addressing any questions or concerns related to Office 365 applications.

Maintain detailed records of each installation, including user information, installation date, application version, and any encountered challenges or resolutions.

Ensure compliance with organizational policies and industry standards.

Inform team members and managers of significant problems or customers’ recurring concerns

Analyze customers’ computer problems to diagnose them and determine the cause

Document customers’ descriptions of their computer problems

Guide customers through the recommended problem-solving steps

Set up or repair computer equipment and related devices

Install and train users on new hardware or software

Experience using FreshService help desk management system is considered an asset.

Assist in hardware and software inventory management.

We encourage interested candidates with the required qualifications and experience to apply for this position

Troubleshoot basic network, printer, remote access, and connectivity problems.

Possess at least 2 to 3 years of relevant experience in providing IT support within a similar environment.

Exhibit exceptional organizational and communication skills (both verbal and written).

Excellent organizational and time management skills.

Utilizes internal IT Knowledge Base to both provide and find solutions to known issues.

1-3 years prior IT work experience in a professional setting.

IT certifications preferred such as: ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+.

Experience with Mac and PC computers.

Analytical abilities and aptitude in problem-solving.