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Information Technology Support Specialist

Company

ITEK Solutions
Address Richmond Hill, Ontario, Canada
Employment type FULL_TIME
Salary
Expires 2023-09-03
Posted at 9 months ago
Job Description

PRINCIPAL ACCOUNTABILITIES

  • Performs any other duties as assigned
  • Install and train users on new hardware or software
  • Monitor, prioritize, assign and complete user support requests using the ticketing system. Ensuring SLAs are maintained.
  • On-call after regular-hours support is provided on a rotational basis
  • Document customers’ descriptions of their computer problems
  • Analyze customers’ computer problems to diagnose them and determine the cause
  • Assist with various projects, including researching new technology, testing, deployment and documentation
  • Inform team members and managers of significant problems or customers’ recurring concerns
  • Travel to clients locations is required
  • Guide customers through the recommended problem-solving steps
  • Support asset inventory, conducting regular audits for hardware and licenses Flexible and able to work various shifts to meet the requirements of our evolving business needs, including occasional evenings and weekends
  • Set up or repair computer equipment and related devices