Information Technology System Support Jobs

Mobile device management, IP telephony, helpdesk ticketing system, Zoom video conferencing).

Perform network device log and policy analysis, general upkeep and maintenance of hardware, patch/update management, as needed.

Able to work independently on site at your location. Remote guidance and team escalation points will be available.

Have great communications skills, be an active listener.

Be organized and able to manage your time efficiently.

Provide timely and friendly front-line IT support services to all Canderel locations with primary focus on Edmonton, Calgary and Vancouver.

2+ years technical experience and knowledge in IT applications, processes, software, equipment and cross functional management methods and techniques:

CompTIA A+ Certification or equivalent experience

2+ years of exceptional Client Service experience

Strong knowledge of Windows Workstation Support including Microsoft Office and other utilities

A generous compensation package Salary of $50,000 - $55,000, bonus potential, and benefits

Ability to install, configure and troubleshoot:

- Strong organizational and time management skills.

Mobile App Development: Our team masters Android, iOS, and hybrid app development, ensuring a seamless user experience.

3. Offering support for IT infrastructure and network projects to maintain optimal system performance.

10. Providing end-user assistance and training as needed to enhance IT knowledge and productivity.

To excel in this role, you should possess the following qualifications:

- 1 year of experience in Information Technology operations (Fresh graduates will be considered).

Work with Project Managers, and representatives from various faculties/departments on campus to understand business requirements

Management and Staff Careers website

In conjunction with the Project Manager, develop a list of resources required to deliver the technical design

In conjunction with the Project Manager, negotiate with functional managers across IT to obtain access to any additional technical resources required

Ensure all system designs are delivered in a timely manner, based upon the Project Manager's schedule

Working in conjunction with IT Architecture, develop long-term strategic directions for IT's technical solutions and design offerings

Proficiency in using ticketing systems and customer relationship management (CRM) tools is a plus.

Gather information from our customers to accurately diagnose technical issues in a timely manner with your excellent problem-solving skills.

Seek opportunities to improve technical skills and gain a deeper understanding of the industry.

Degree or Diploma in Information Technology, Computer Science, or a related field (or equivalent experience).

5 plus years working experience in a similar role.

Excellent communication skills, with the ability to explain technical concepts to non-technical customers.

Experience with IT support ticketing systems.

5+ years of experience in IT support roles, with a focus on Tier 3 support.

Strong computer and web-based problem-solving skills

Provide technical support to end-users on hardware, software, and network-related issues.

Diagnose and troubleshoot complex problems related to servers, databases, networks, and applications.

Collaborate with other IT team members to resolve escalated issues and provide timely resolutions to end-users.

Required Education, Skills and Qualifications

· Outstanding organizational and time-management skills

· Superior time management & organizational skills

· Effective relationship management skills

· Manage, troubleshoot and configure switches, access points, routers, firewalls and other network infrastructure

· Develop and maintain local and remote networks in ways that optimize performance

Familiarity with programming languages, database management, and operating systems.

Analyze business requirements and translate them into functional specifications, focusing on Salesforce.

Proven experience in Salesforce implementation and administration.

Excellent problem-solving, communication, and interpersonal abilities.

Solid knowledge of business processes and Salesforce functionality.

Fully remote-first work with flexible work arrangements.

Maintain accuracy of asset management database.

Strong analytical skills will require an extended knowledge of Microsoft Excel and/or other analytical software.

Strong troubleshooting skills including ability to diagnose root-cause and offer solutions

Provide phone support, onsite, and remote end-user client support (Windows).

Coordinate service with Managed Print Services vendor for printers under service contract.

Remote and Mobile Device support; VPN client installation, troubleshooting and connectivity support. Mobile smartphone configuration and support.

- Experience in an IT support role and/or a computer science degree (or equivalent)

- Experience in a client-facing role

- Strong communication skills, both written and verbal

Utilize your experience and knowledge for customer documentation development

Deliver a positive customer experience by maintaining contractual service levels

1-3 years of IT experience

Strong troubleshooting, consulting, flexibility, and resourcefulness skills

Identifying and resolving the root cause of office hardware, network, and software malfunctions

Provide end-user support and assistance on various operating systems and applications

reaching goals, acquiring new knowledge and skills

One year of hands-on experience working in an end-user desktop support role or computer operations

Working technical knowledge of Windows Desktop Microsoft Office 365

Familiarity with Remote Support tools, e.g. , Quick Assist , Dameware, TeamViewer, etc.

Remote support for iPhone and iPad

Strong communication and interpersonal skills

Efficiently and accurately install Office 365 applications on users' machines following established deployment procedures

Provide comprehensive support to users during and after the installation process, addressing any questions or concerns related to Office 365 applications.

Maintain detailed records of each installation, including user information, installation date, application version, and any encountered challenges or resolutions.

Ensure compliance with organizational policies and industry standards.

Contribute and be accountable to your team’s activities and workload management.

Communicate effectively with your team, team manager and business customers.

Translate business rules and requirements into data objects, data models, source to target mappings and write abstracted, reusable code components

Review requirements with users and provide time estimates for task completion.

3+ years of progressive experience with analysis, design, development, testing and deployment.

Experience with ETL development tools (e.g. Talend, Informatica, Synapse Pipelines).

Inform team members and managers of significant problems or customers’ recurring concerns

Analyze customers’ computer problems to diagnose them and determine the cause

Document customers’ descriptions of their computer problems

Guide customers through the recommended problem-solving steps

Set up or repair computer equipment and related devices

Install and train users on new hardware or software

Experience using FreshService help desk management system is considered an asset.

Assist in hardware and software inventory management.

We encourage interested candidates with the required qualifications and experience to apply for this position

Troubleshoot basic network, printer, remote access, and connectivity problems.

Possess at least 2 to 3 years of relevant experience in providing IT support within a similar environment.

Exhibit exceptional organizational and communication skills (both verbal and written).

Post secondary education in Human Resources, Computer Science, Information Management/Statistics

CAPM professional designation or equivalent experience working on project teams following PMI project management methodology

Experience working within a structured service management framework such as ITIL

Plan, execute, and manage the integrations between Workday and other applications throughout the organization.

Assist in the preparation and documentation of software requirements and specifications.

Manage service requests and incidents involving Workday where escalation to Tier 2 is required.

Excellent organizational and time management skills.

Utilizes internal IT Knowledge Base to both provide and find solutions to known issues.

1-3 years prior IT work experience in a professional setting.

IT certifications preferred such as: ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+.

Experience with Mac and PC computers.

Analytical abilities and aptitude in problem-solving.

Hiring for our direct client !!!

Location: Infrastructure Building, Main Floor 6950 - 113 Street, Edmonton, AB

• perform problem diagnosis, troubleshooting and resolution.

• perform hardware and OS installations, migrations and/or upgrades.

• plan for software and hardware upgrades and/or migrations.

• develop and maintain documentation.

Collaborate with cross-functional teams to gather requirements, analyze business needs, and propose network solutions that align with company objectives

Configure and manage network equipment such as routers, switches, firewalls, and load balancers

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Experience with network hardware and software, including Cisco, Juniper, Fortinet, Aruba, Palo Alto, etc

Knowledge of network monitoring tools for performance and security analysis

Strong analytical and problem-solving skills to troubleshoot complex network issues