Digital Technology Support Specialist

Company Description:

London Machinery Inc. and Revolution Concrete Mixers represent a combined 171 years of industry and mixer-building knowledge, serving not only the United States and Canada, but globally. Our brands are industry leaders with a strong commitment to help move our industry forward with our focus on innovation and technology. We are leading the industry with digital solutions and connected technologies that help keep our mixers safe, efficient, and sustainable. That focus helps to keep our customers and their teams efficient and safe so they can focus on building our communities.

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The Technical Support Specialist will work closely with other IT professionals to provide support to two key business areas: (1) day-to-day operations at London Machinery, Inc (London, ON) and Revolution Concrete Mixers US (Rochester, MN), and (2) a major ongoing network and server infrastructure migration project.

The candidate must be a quick learner who can leverage their existing computer systems knowledge to interrogate and understand the relationships of London Machinery’s current and future software solutions to its business processes, workflows and users.

Responsibilities:

• Provide orientation and guidance to users on how to operate unfamiliar software, computer equipment and phones
• Provide general IT support to staff and diagnose and troubleshoot technical issues as required, including remote troubleshooting for US users
• Participate in deployment of new infrastructure and software
• Support onboarding and offboarding employees, including reinitializing existing workstations or setting up new ones
• Support ongoing network and server infrastructure migration project as directed by senior IT staff
• Assist with requirements gathering for establishing new licensing and service agreements
• These duties are not meant to be all-encompassing and other duties may be assigned
• Maintain system administration policies to ensure staff have appropriate permissions and system access

Minimum Qualification:

• High degree of computer literacy; ability to intuit setup and functionality of new applications
• Attention to detail, problem solving, and decision making skills
• Familiarity with generic network and server components and their roles
• Diploma or degree Computer Science, Information Systems or equivalent program

Preferred Qualifications:

• Experience in business analytics or system design
• Hands-on experience supporting users
• Excellent written, and verbal communication
• Experience with any of the following applications: Oracle JDE (or other equivalent ERP), SQL Server, SolidWorks, M365 including SharePoint
• Experience working independently and taking initiative
• Hands-on experience installing and configuring networks or servers

What We Offer:

• Employee Assistant Program
• A competitive benefit package, including RRSP contribution, dental care, disability insurance, extended health care, vision care, etc.
• Company Events
• LMI Incentive Plan
• Paid Time Off (Floater Day & Vacation)
• Opportunities for advancement

If this inspires you…let’s talk. Send us your resume today!

Equal Opportunity Employer

At London Machinery Inc., we are an equal opportunities employer, and we are committed to maintaining a welcoming, safe, and inclusive environment for every person – regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status.

Require Additional Assistance?

London Machinery Inc. is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.