Digital Solutions Specialist Jobs

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Serves as a key contact to customers, the Sales organization and sales representatives, sharing with them through monthly/quarterly meetings, training events, marketing, and other venues, the value of our Customer Digital/eCommerce tools so they in turn can promote the value and support the adoption of the tools by our customers.

Leading

Employee Competencies:

• Adapting
• Communicating Effectively
• Proactively Learning

Living The Culture

• Serving Others
• Valuing Differences
• Building Trust

Thinking & Decision Making

• Making Continuous Improvements
• Building Business Knowledge
• Building Customer Loyalty

Producing Results

• Delivering High Quality Results
• Influencing Others
• Collaborating

Essential Functions

• Collaborate with Digital Product Managers/Owners and marketing teams to plan and execute go-to-market tactics for roll out of new products and features to sales teams.
• Develop and execute engagement schedule and cadence with sales and marketing directors/managers for regular and continual touch points and outreach for training and knowledge shared to groups in sales organization.
• Promote and conduct knowledge sharing of digital/e-commerce services and products to sales teams and customers.
• Provide monthly reports on tools usage and adoption.
• Performs other duties as assigned.
• Work with Digital Product Manager/Owners to gather sales and customer feedback in regard to new system development or changes/improvements to existing services/products.
• Collaborate in planning and execution of demonstration booths and presentations at food show events.
• Collaborate with sales training teams as the Digital Solutions Specialist subject matter expert for our tools and products to create training materials and communications for the Sales organization.
• Serve as the Digital Solutions subject matter expert for sales and assist as needed in determining customer needs and matching the needs up with the appropriate digital solution.
• Assists Sales on presenting and training our Digital Solutions to Key Customer accounts.
• Collaborates with Digital Product Managers/Owners to identify and develop sales enablement tools and eBusiness/Digital tools. Ensure understanding of the tools that they remain promoted through the sales cycle.
• Champion ecomm/digital products and functionality and be the advocate for customer usage into the sales organization.

Knowledge / Skills / Abilities

• High School / Equivalent is Required; Bachelor Degree in Business Administration, Marketing, or related is Preferred;
• Must be able to work independently and in a team environment.
• Travel - US and/or Canada - 40%.
• Fully bilingual in French and English languages.
• Must have the ability to provide an excellent level of customer service and be able to handle multiple projects simultaneously with excellent organizational skills.
• Must have strong presentation skills (face to face, webinars, video) with the ability to present to small or large groups of customers and sales representatives.
• Must understand the importance of developing relationships and have some experience working with senior management
• Four or more years in a sales support, sales engineer/technologist, training or marketing communications position. In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.
• Ability to present the features and benefits of customer tools to internal and external audiences with clarity and confidence.
• Experience with assisting in planning video, demo and tutorial stories a plus.
• Self starter, organized with excellent time management

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.