Customer Solutions Coordinator- Oci

Working Location: Ontario, Toronto
Workplace Flexibility: Hybrid
Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.
Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.
Our Purpose is to make people’s lives healthier, safer, and more fulfilling.
Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View
We deliver on our purpose and our core values by staying True to Life.

The Customer and Sales Support Representative (CSSR) Level III will support a select group of the sales and field service teams oversee the processing and fulfilment of customer orders and respond promptly to customer and sales team requirements inquiries and requests. They will provide an exceptional level of customer service by answering inbound calls quickly and efficiently to achieve the most optimal level of satisfaction to our customers representing Olympus in a professional and helpful manner with effective communication skills. To continually maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines. Primary Responsibilities include - Sales Service Order, Entry Quotes, Quote Revisions, Inbound Call activity, System Management, Knowledge Policy, and Procedure Record Keeping.
Job Duties

• Order Entry and Order Confirmations,
• All other tasks and requests necessary to provide exceptional Customer Service and to assist the Customer Solutions Team to perform other related duties as assigned.
• Ensure daily KPI's expectation are met or exceeded.
• Service Request form follow up,
• Perform other related duties and/or work as assigned.
• EDI/GHX Order Management,
• Estimates emailed to customer,
• Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
• Chemical Invoicing.
• Provides accurate and timely delivery with 98% accuracy of the following but not be limited to:

Job Qualifications
Required:

• Minimum of 4 to 5 years' experience in Customer Service is required.
• Experience as a Leader or Trainer an asset.
• Experience with JDE or SAP an asset.
• High School Diploma or equivalent required.

Preferred:

• Judgment Required: This position requires the ability to handle numerous responsibilities at one time.
• Ability to work flexible hours.
• Excellent follow up and strong communication skills, and strong organizational skills.
• Excellent telephone sills, verbal and written communication, customer service skills.
• Handles stressful situations in a fast-paced environment.
• Each Representative is responsible for promoting a positive attitude to the internal and external customers.
• Medium to advanced Microsoft Office skills required.
• Ability to problem solve and make decisions and ability to interact with internal and external customers of all levels.
• Proactive takes initiative and maintains a positive attitude and works well within a team environment.
• Extremely detail oriented, Motivated results oriented and persistent.
• Effectively prioritizes workload time management.
• The CSSR is often presented with challenges which require effective decision-making ability. These changing situations frequently demand and immediate response which must support all company policies. Because the position works primarily independently the Representatives are empowered with authority to make timely decisions within established guidelines.
• The CSSR has the authority to enforce company policies regarding pricing shipments return goods price adjustment etc. to decide whether or not a product is eligible for return to issue credits to a customer s account for return goods to determine the most economical or most expedient method for shipment in order to meet requested dates.Independent Action.

Why join Olympus?
Here, people matter—our health, our happiness, and our lives.

• Free virtual live and on-demand wellness classes
• Work-life balance supportive culture with hybrid and remote roles
• On-Site Child Daycare, Café, Fitness Center**
• Competitive salaries, annual bonus and 401(k)* with company match
• US Only
• Diversity & Inclusion Programs including Colleague Affinity Networks
• 24/7 Employee Assistance Program
• Comprehensive Medical, Dental, Visions coverage effective on start date
• 12 Paid Holidays
• Educational Assistance
• Volunteering and charitable donation match programs
• Parental Leave and Adoption Assistance
• Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks .
About us:
Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .
Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
Let’s realize your potential, together.
Olympus requires all US new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill ||