Customer Solutions Specialist Jobs

Effectively prioritizes workload time management.

Minimum of 4 to 5 years' experience in Customer Service is required.

Experience as a Leader or Trainer an asset.

Experience with JDE or SAP an asset.

Medium to advanced Microsoft Office skills required.

Excellent follow up and strong communication skills, and strong organizational skills.

We offer a comprehensive benefits package after 3 months of full time employment.

Novus also offers generous education reimbursement and employer matching GRRSP programs.

Manage equipment pick-ups and returns

Manage any deliveries to the office

1-3 years’ experience in a customer service function

Knowledge of computers, networking, computer components

Develops strategic relationships in order to manage change effectively and to maintain expertise and knowledge of industry

Proven track record delivering innovative solutions from concept to change management

Understand local market needs and offerings, and for recommendations for local product development while seeking opportunities for standardization across the platform.

Experience mobilizing and leading complex strategic initiatives is an asset

Superior influencing skills with excellent interpersonal, communication and negotiation skills in order to build consensus and obtain cooperation.

Strong writing and verbal skills.

5+ years development, application lifecycle or change management experience

Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget

Knowledge of defining and creating resource classes within one of the mainframe external security managers

Demonstrates consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity

8+ years or CA ACF2, CA Top Secret, or RACF mainframe security engineering knowledge

5+ years in Consulting, or team lead experience

Project management is an asset

Lead requirements-gathering sessions to extract the functional requirements

Translate functional requirements from design sessions to develop the model

3+ years experience in Financial Analysis

3+ years of consulting experience

Experience with building planning, forecasting and reporting models

0 – 3 years of experience working in customer service, sales, retail, or hospitality industries

Strong sales and closing skills and the ability to overcome objections

Requirements of the Customer Solutions Specialist

Using targeted marketing lists to identify and pursue new sales leads

Providing customers with products and solutions that help to simplify and organize their lives

Processing sales orders, order changes, installation dates, and cancellations

Proposes, defines, and implements mechanical solutions to bridge the gap between standard product and customer/project/site specific requirements.

Interfaces with the Application Engineer and Customer Solutions Engineering Manager and reports to the Lead Integration Engineer Customer Solutions

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Experience with structural design of static industrial installations, skid-based machinery, and piping design

Outsources modeling and drafting tasks to the CAD team.

Ensures consistent quality and timely completion of project deliverables and supports customer communication and product training.

At least 2 years of consulting experience and working directly with clients in regulatory requirements

SQL skills and experience using query tools such as SQL Developer is a plus

Analyzing financial regulatory requirements and their impact on our clients

Prepare business requirements and specs writing for the functional requirement of the scope of work

Developing solutions to the regulation and risk requirements in our proprietary software

Take on additional responsibilities to assist the lead implementation and development teams

Aviation industry experience including crew management/rostering, airline scheduling systems is desirable although comprehensive training will be provided

Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction.

Previous experience in a customer service role.

Strong analytical and problem-solving skills

Strong communication skills written/verbal communication, organizational, and customer service skills

Strong computer skills: familiar with Google suite, MS Office applications, Internet Explorer/Chrome/Mozilla browsers, Windows environment, Java