Reception, Customer Solutions (Novus Entertainment Inc)

Why Novus

• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• We offer a comprehensive benefits package after 3 months of full time employment.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.
• It’s your birthday! Take the day off.
• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations. We live and play in the communities we service.

Who We Are

Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We pride ourselves in our best-in-class customer service and have our customers at the heart of all of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth in the communities we service. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.

The Position

Hi, welcome to Novus – how can I help you? As the Reception, Customer Solutions, you’ll be asking that question a lot. We’ve set the bar in our industry for great customer service and we know you’ll fit right in. We’re known for being personable and always willing to go the extra mile for our customers. You’ll be front and center interacting with our customers at the front desk and we’ll be relying on you to keep them smiling.

Some Of Your Responsibilities Include

• Promote and recommend Television, Internet & Phone services
• Perform other duties and general office administration tasks as required
• Provide thorough explanations about billing and payment process to our customers
• Process new accounts and schedule new appointments as well as ensuring work orders are accurately entered
• Process payments
• Greet any guest or walk in customer
• Manage any deliveries to the office
• Provide professional and pleasant customer service via email and in person
• Manage equipment pick-ups and returns

Required Skills And Qualifications

• Grade 12 level education
• Knowledge of computers, networking, computer components
• 1-3 years’ experience in a customer service function

You Are

• A team player but can also work independently with minimum supervision
• An excellent communicator with strong oral and written skills
• A people person, your outgoing, positive and fun personality shines through
• Highly organized with exceptional customer service skills and have a strong attention to detail
• Cool under pressure – you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers
• Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment
• An analytical thinker - you have the excellent ability to take initiative and prioritize

Bonus

• Previous employment with a telecommunications service provider
• A love for all things TV and Internet, and technology in general
• Speak a second language? Awesome but not necessary

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted. No phone calls please.

Thank you!

Priority