Customer Solutions Agent Jobs

1 year call center experience preferred.

Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.

Responding to chat or email queries from customers with account or technical related questions as needed.

Documenting customer issues in the client system and updating customer information.

Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.

Additional duties as needed, to be discussed during your interview.

Effectively prioritizes workload time management.

Minimum of 4 to 5 years' experience in Customer Service is required.

Experience as a Leader or Trainer an asset.

Experience with JDE or SAP an asset.

Medium to advanced Microsoft Office skills required.

Excellent follow up and strong communication skills, and strong organizational skills.

1 year call center experience preferred.

Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.

Responding to chat or email queries from customers with account or technical related questions as needed.

Documenting customer issues in the client system and updating customer information.

Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.

Additional duties as needed, to be discussed during your interview.

We offer a comprehensive benefits package after 3 months of full time employment.

Novus also offers generous education reimbursement and employer matching GRRSP programs.

Manage equipment pick-ups and returns

Manage any deliveries to the office

1-3 years’ experience in a customer service function

Knowledge of computers, networking, computer components

You are tech-savvy (Experience using Mac, familiar with online booking tools, and can operate with several tools at the same time)

You have multitasking abilities and are capable of handling high volumes of enquiries

Flexibility: Hybrid work environment - Work from home and our beautiful office

Experience our world-class adventures firsthand and explore new destinations using our travel credit system.

Extended health care benefits through SunLife

All our bookings occur online, so you will be responsible for chatting with travelers via phone, live chat and email.

Develops strategic relationships in order to manage change effectively and to maintain expertise and knowledge of industry

Proven track record delivering innovative solutions from concept to change management

Understand local market needs and offerings, and for recommendations for local product development while seeking opportunities for standardization across the platform.

Experience mobilizing and leading complex strategic initiatives is an asset

Superior influencing skills with excellent interpersonal, communication and negotiation skills in order to build consensus and obtain cooperation.

Strong writing and verbal skills.

5+ years development, application lifecycle or change management experience

Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget

Knowledge of defining and creating resource classes within one of the mainframe external security managers

Demonstrates consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity

8+ years or CA ACF2, CA Top Secret, or RACF mainframe security engineering knowledge

5+ years in Consulting, or team lead experience

Project management is an asset

Lead requirements-gathering sessions to extract the functional requirements

Translate functional requirements from design sessions to develop the model

3+ years experience in Financial Analysis

3+ years of consulting experience

Experience with building planning, forecasting and reporting models

0 – 3 years of experience working in customer service, sales, retail, or hospitality industries

Strong sales and closing skills and the ability to overcome objections

Requirements of the Customer Solutions Specialist

Using targeted marketing lists to identify and pursue new sales leads

Providing customers with products and solutions that help to simplify and organize their lives

Processing sales orders, order changes, installation dates, and cancellations

Excellent communication skills both written and verbal

Passion for technology and knowledge of basic computer programs (Microsoft Office Suite)

Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.

Being a Customer Support Agent at iManage means...

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Responding to global customer inquiries over phone and email in a timely manner

Works with management of other NABC Units to coordinate the allocation of staff during peak periods of business.

Advanced ability to establish and maintain dealer and customer relations. Proven knowledge of finance/leasing products, policies and procedures.

Equivalent experience may be substituted for education.

Principal Job Duties And Responsibilities

Makes recommendations for approval to manager when transactions exceed Customer Solutions Manager’s credit authority.

Assists in the development and implementation of workflow processes for the department. Consults with manager regarding changes to credit policies.

Proposes, defines, and implements mechanical solutions to bridge the gap between standard product and customer/project/site specific requirements.

Interfaces with the Application Engineer and Customer Solutions Engineering Manager and reports to the Lead Integration Engineer Customer Solutions

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Experience with structural design of static industrial installations, skid-based machinery, and piping design

Outsources modeling and drafting tasks to the CAD team.

Ensures consistent quality and timely completion of project deliverables and supports customer communication and product training.

Knowledge of LifeLabs Lab Operations

Handle job duties in their appropriate priority with accuracy and efficiency

Strong verbal & written communication and interpersonal skills.

Computer skills with a minimum 37 wpm.

Performs outbound calls as part of the Call Reporting and Recall process to LifeLabs clients and customers

Routing of relevant information to other departments and locations as appropriate using the appropriate communication channels

Read and comprehend customer RFP to identify solution requirements and any additional data required to develop the solution.

Prepare network analysis and transportation solutions/pricing within RFP process ensuring solution is optimised and aligned to customer requirements.

Exhibit advanced skills in using network analysis applications, tools, techniques and methodologies.

Bachelor's Degree in Industrial Engineering or equivalent experience.

2+ years of logistics experience in 3PL environment preferred with focus on network analysis and transportation design.

Knowledge of common transportation IT systems and technology.

At least 2 years of consulting experience and working directly with clients in regulatory requirements

SQL skills and experience using query tools such as SQL Developer is a plus

Analyzing financial regulatory requirements and their impact on our clients

Prepare business requirements and specs writing for the functional requirement of the scope of work

Developing solutions to the regulation and risk requirements in our proprietary software

Take on additional responsibilities to assist the lead implementation and development teams

FULL TIME, PERMANENT, BENEFITS INCLUDED

23$/HR : MORE THAN 5 YEARS CUSTOMER SERVICE EXPEREINCE

22$/HR : BETWEEN 1-4 YEARS CUSTOMER SERVICE EXPEREINCE

21$/HR : UNDER 1 YEAR CUSTOMER SERVICE EXPEREINCE

FULLY ONSITE (MON - FRI)

TO APPLY TO THIS JOB,

ITIL experience with a focus on incident management best practices*

Service provider experience preferably in data centre colocation and/or managed services.

Investigate and escalate priority alerts and incidents to the support manager and/or relevant departments.

Experience with support ticketing systems.*

CEGEP Diploma or Attestation in Computer Science or equivalent work experience.

Knowledge of relevant support ticketing system.*