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Customer Support Agent (Contract)
Company | iManage |
Address | Vancouver, British Columbia, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-01 |
Posted at | 11 months ago |
- Please note: This is a temporary position ideally from July - December. This position will be working the hours of 1pm – 9pm PST (Monday - Friday) to help best serve our global customers.
- Working with our internal teams to test new features and report bugs in the product
- Supporting our product roadmap by reporting feedback from our customers to leadership
- Helping with special projects to keep our team running such as: supporting day to day operations, maintaining external service agreements, and assisting in the onboarding activities for our new employees and customers
- Responding to global customer inquiries over phone and email in a timely manner
- Helping to create marketing collateral such as monthly newsletters, technical documentation and help center articles
- A Bachelor’s degree in Communication or related field
- A can-do attitude and ability to handle multiple priorities in an organized manner
- Passion for technology and knowledge of basic computer programs (Microsoft Office Suite)
- Excellent communication skills both written and verbal
- Previous customer service experience
- Have flexible work hours that allow me to balance my ‘me time’ with my work commitments.
- Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
- Join an innovative, industry leading SaaS company that is continuing to grow & scale!
- Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
-
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