Customer Service Agent - Cross Trained (Powell River)

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Pacific Coastal Airlines is seeking a permanent part-time Customer Service Agent (Cross Trained) based in Powell River, British Columbia. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding fun work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our growing company.

Pacific Coastal Airlines is a privately-owned regional airline operating in both British Columba and Alberta, with our head office at the Vancouver International Airport's South Terminal. We honour our motto of People Friendly, People First. As an equal opportunity employer, we encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are very proud to give back and to support the communities that we serve.

Job Responsibilities

• Process cargo shipments
• Check baggage and collect excess baggage/overweight charges
• Other duties as assigned
• Marshall, de-ice and anti-ace aircraft
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Check-in passengers, issue boarding passes, verify immigration documents
• Answer calls, book, change and cancel flight reservations
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.

Qualifications And Competencies

• Experience in customer-facing role
• A valid driver's license
• Must be able to obtain and maintain designated security clearance
• Flexible to work weekends, evenings, holidays and/or irregular shifts
• Able to work outdoors during inclement weather conditions
• Comfortable using computers, credit and debit machines
• Ability to work under pressure with minimal supervision
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Capable of lifting up to 70 pounds
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience as well as a company-match Group RRSP to assist with retirement planning.

Health Benefits: We offer a standard benefits package consisting of health, dental, travel medical, life insurance, AD&D, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Please submit a cover letter and resume with your application by clicking on: https://pacificcoastal.prevueaps.com/jobs/

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.