Customer Service Agent Collection Jobs

Product Knowledge: Develop a deep understanding of our service and its benefits. Stay updated on industry trends and competitive offerings.

Inbound Request Management: Effectively handle all incoming requests via phone or social media/email/google.

Qualification and Consultation: Engage with potential customers to identify their needs, answer questions, and provide tailored solutions based on their requirements.

Customer Nurturing: Track and manage patient profiles in customer relationship management system, ensuring timely follow-up and accurate documentation of interaction activities.

Collaboration: Collaborate with the sales team, marketing department, and technical experts to provide seamless customer experiences and drive revenue growth.

Previous experience with phone based sales including customer service or sales roles, preferably in the medical or diagnostic imaging field.

Basic knowledge of mechanics (training provided by the company)

Competitive salary with opportunities for advancement

3 weeks off in your first year

Answer incoming calls and e-mails (mostly in English)

Mastery of the Office suite

A strong ability to work in a team

Must have strong time management skills and be able to adhere to tight deadlines

Strong customer service skills and ability to work with a range of partners

Knowledge of SAP software or other ERP (an asset)

Communicate with Sales Teams to ensure all customers that need to be placed on hold are done so.

Generate billing – both weekly and monthly for all Regions

Review the information for accuracy and communicate any issues with Sales Teams.

Active listener with flexibility to modify approach and adapt to customer needs Preferred Skills and Experience

Knowledge of Windows, Mac, or Linux operating systems

Experience working with Windows, Mac, or Linux operating systems

Experience modifying approaches and adapting to customer needs

Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences

Work experience in an iconic, unforgettable, and inspiring location

Work in a dynamic, culturally diverse team from around the globe

Free access to Pursuit attractions for staff and family, send a friend at half the price!

The chance to work in an inclusive culture and make life-long friends

Access to subsidized mental health and wellness resources

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Deliver exceptional and memorable experience while building, cultivating relationships with customers to drive brand loyalty;

One (1) year experience in customer service;

Experience in a call center or retail store (an asset);

Excellent customer service skills, good decision making and ability to meet deadlines;

Good knowledge of Microsoft Office suite;

A competitive benefits package (Full Time Employees Only);

Resolve requests from Finance to interface bookings

Work closely with Finance team to resolve invoicing issues

Sabre/Ticketing experience (within the airline industry)

Experience working in a similar role

Customer Service Agent – Mandatory Skills

Customer Service Agent – Nice to Have Skills

Here are some of the key requirements and responsibilities included in this role:

Resolve requests from Finance to interface bookings

Work closely with Finance team to resolve invoicing issues

RESPONSIBILITIES INCLUDE (but are not limited to):

Sabre/Ticketing experience (within the airline industry): 0 - 2 years (Required)

Travel Industry Experience: 0 - 2 years (Desired)

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Communiquer avec les clients sur les mises à jour des comptes. Qualifications requises :

Salaire : 17 $ à 20 $/h

Type de poste : permanent, temps plein

Lieu : Montréal Tâches et responsabilités de l'agent de collection :

Traiter les comptes en souffrance depuis moins de 60 jours.

Communiquer avec les clients par courriel et par téléphone.

Provide knowledgeable answers to questions about product, pricing and availability

Data entry in various platforms

At least 1 - 3 years' of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Communicate with customers via phone, email and chat

Work with internal departments to meet customer's needs

3 years of experience in customer service and data entry in an environment related to the distribution of finished products.

Attention to detail and time management.

DES (High School Diploma) or equivalent customer service experience.

Excellent verbal and written communication skills in French and English.

Respond quickly to customer requests (in person, by phone, and email).

Maintain a positive, empathetic, and professional attitude towards clients at all times.

Strong demonstrated organizational and time management skills.

Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor

Minimum of 2 years of retail and/or customer service experience is required;

Knowledge of social media and best practices.

Strong communication skills are required, as well as attention to detail and creative problem solving.

Systems experience with AS400 (JDA) and Freshdesk

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Manage passenger boarding as per airline procedures

Understanding flight document requirements and carry-on allowances

Previous customer service experience is considered an asset

Previous airport experience would be considered an asset

Following airline specific check-in policies and procedures

Provide pre-flight first class or priority seating grooming for the flight

Manage passenger boarding as per airline procedures

Understanding flight document requirements and carry-on allowances

Previous airport experience would be considered an asset

Following airline specific check-in policies and procedures

Provide pre-flight first class or priority seating grooming for the flight

Positively working with airline crew

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options