Customer Service Agent (Lethbridge)

Join our team!

Pacific Coastal Airlines is seeking part time on call Customer Service Agent based in Lethbridge, Alberta to support our Capacity Purchase Agreement with WestJet, operating as WestJet Link in the region. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. Under the Pacific Coastal banner we fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia. Our new operations in Southern Alberta create an exciting opportunity for candidates desiring to be based in the region to join the Pacific Coastal team.

Customer Service Agent Profile

Customer Service Agents are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, maintain baggage accuracy and safety. Pacific Coastal Customer Service Agents are responsible for providing outstanding service to our customers and must embody the Pacific Coastal Airlines motto of "People Friendly, People First". The successful individual will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers.

Job Responsibilities

• Deliver service standards in accordance with Pacific Coastal Airlines and WestJet philosophy
• Process cargo shipments
• Answer calls, book, change and cancel flight reservations
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Check baggage and collect excess baggage/overweight charges
• Commitment to providing a safe, stress-free and friendly passenger experience
• Check-in passengers, issue boarding passes, verify immigration documents
• Other duties as assigned
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure

Qualifications And Competencies

• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Experience in customer-facing role
• Must be able to obtain and maintain designated security clearance
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Able to work outdoors during inclement weather conditions
• Must represent Pacific Coastal Airlines and WestJet in a professional manner to our partners, vendors, and customers
• Flexible to work weekends, evenings, holidays and/or irregular shifts
• Ability to work under pressure with minimal supervision
• Capable of lifting up to 70 pounds
• Comfortable using computers, credit and debit machines

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience as well as a company-match Group RRSP to assist with retirement planning.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Please submit a cover letter and resume with your application by clicking on: https://pacificcoastal.prevueaps.com/jobs/

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

While we thank all candidates interested in joining the Pacific Coastal Airlines team, only those candidates selected for an interview will be contacted.