Customer Service Agent / Camp Greeter, Full-Time Temporary (Horizon Aerodrome)

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Horizon Aerodrome location is seeking an experienced Customer Service Agent Level 1 to support our diverse operations for a temporary Camp Greeter position starting on May 8, 2023 and ending on June 08, 2023. This is a full-time rotational position with 6 days on a 1 day off shift rotation. Flights, accommodations, and uniforms are provided.

Main Functions

The Customer Service Agent Level 1 is responsible for providing professional, courteous customer service to Horizon Aerodrome passengers by addressing customers’ needs and processing transactions in a transportation and logistics environment.

Responsibilities

• Through guidance of the CSA Lead, effectively manage tasks during irregular operation periods.
• Liaise with CNRL’s Flight Follow department with delayed flights and passenger issues, as well as with applicable ground transportation companies.
• Ensure exceptional, courteous and respectful customer service through compliance.
• Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Perform any other duties as required.
• Perform passenger handling and customer service responsibilities according to the EFC corporate standards; including:
• Input statistical data into Aerodrome systems and complete EFC/CNRL reporting requirements.
• Generate computer flight manifests and coordinate check-in process;
• Communicate with line service employees in the preparation of aircraft for flight;
• Assist with housekeeping and light field maintenance duties; and
• Complete check in process, baggage and direct passenger handling as assigned;
• Process missing/damaged baggage and incident reports as required;
• Book and maintain flights for EFC employees and approved individuals;
• Provide services after hours on an on-call/as-needed basis.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Verify passenger counts;

Qualifications And Experience

• Proficiency in Microsoft Office products, including Word, PowerPoint and Excel, plus demonstrated ability to learn new systems.
• Minimum of two years’ experience in Customer Service, preferably in the aviation industry.
• Must maintain a professional appearance and mannerisms at all times.
• EFC on the job training for Passenger Handling policies, procedures and practices.
• Valid class 5 driver’s license and clean Driver’s Abstract. No restrictions permitted.
• Able to work collaboratively as a productive member of the EFC Team.
• Able to deal with individuals sensitively, tactfully, diplomatically, and professionally at all times, including demonstrated customer service and troubleshooting skills.
• Able to effectively communicate both verbally and in writing.
• Knowledge and experience with flight reservation software, including ability to make individual and group travel reservations, is preferred.
• Able to multi-task and establish priorities in a dynamic and changing environment.
• Able to meet all required pre-employment and site access screening including, but not limited to, Construction Safety Training System (CSTS) and Dug & Alcohol test.
• EFC and CNRL required theoretical and practical training (i.e. WHIMS, DG Passenger, etc.).
• Highly motivated and able to work well independently with minimal supervision in a fast paced environment.

What EFC can Offer?

• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.
• An incredible work environment focused on hard work, fun and celebrating our successes.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities within EFC. Please include your resume and cover letter when applying for this position.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDHP